Swaroop Anand

Swaroop Anand Email and Phone Number

Global Operations Manager @ Salesforce
Hyderabad, TG, IN
Swaroop Anand's Location
Greater Hyderabad Area, India
Swaroop Anand's Contact Details

Swaroop Anand personal email

About Swaroop Anand

Demonstrated expertise in aligning organization, process, and systems to achieve business objectives. Effectively influences and builds strong relationships across all levels and functions of global organizations.

Swaroop Anand's Current Company Details
Salesforce

Salesforce

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Global Operations Manager
Hyderabad, TG, IN
Website:
salesforce.com
Employees:
83776
Swaroop Anand Work Experience Details
  • Salesforce
    Global Operations Manager
    Salesforce
    Hyderabad, Tg, In
  • Salesforce
    Global Operations Lead
    Salesforce Mar 2021 - Present
    Hyderabad, Telangana, India
    Operational Excellence Responsibilities:● Oversee Knowledge Management Teams in Salesforce's Global Shared Services, optimizing processes, aligning systems, and implementing policies for multiple business units.● Manage Global Learning/Development services, focusing on training, document management, and operational excellence support.● Support document/content management strategy to ensure standardised, up-to-date process documents.● Partner with Salesforce teams to identify and prioritize business processes for documentation.● Advanced global learning and development strategies, working closely with operations leadership.● Supervise global team of outsourced employees across functions.● Oversee report and dashboard development and maintenance, ensuring up-to-date metrics.● Address global operational excellence escalations.On-Boarding and Training:● Manage global new hire on-boarding, certification, and career development training.● Consult with customers to ensure training met current needs.Vendor Management:● Lead BPO operations and vendor management, driving continuous improvements and quality performance.● Participate in cross-functional teams to make strategic decisions aligned with quality and service goals.● Identify improvement opportunities with a focus on automation and digitization.Project Delivery and Management:● Act as a liaison between stakeholders, multiple business partners and project teams.● Manage simultaneous projects, identified and managed risks, and Quality Assurance.● Collaborate with business and technical teams to define project priorities, scope, and deliverables.● Assist in selecting preferred tools and systems with the ProjectsKey Achievements and Initiatives:● Successfully implemented the KM Tool (Astro Course Tracker) to centralize process training.● Designed and implemented a Tableau Dashboard for reporting key performance indicators (KPIs) for the OperationalExcellence Team.
  • Optum
    Deputy Manager
    Optum Oct 2016 - Mar 2021
    Hyderabad, Telangana, India
    Business Partner & People Function Leader: I Oversee and Lead the Operation for the Financial Services division of United Health Group. I own the servicing responsibility for the Health Saving Account, Health Reimbursement Account, Flexible Spending Account and the Health Care Spending Card line of Business. Business Training which encompasses Employee Engagement, Retention, Career Management, Performance Management, Product & Process Training and E2E employee process transformation● KT & KM management: Active involvement in Domain trainings, Knowledge transition and continuous knowledge transfer;Management development, Employee Engagement, Retention & People practices● Business Process training: Lead multiple projects and drive training practices that impact effective business delivery (across products and regions) to drive best in class Quality, Customer Experience, Customer Complaint Resolution Process and overall training and service quality operations.● Proven capability to collaborate and consult with functional and business leaders to understand business objectives.● Financials: Manage training budget spends - Build strategy based on Op Plan, Regular monthly reviews on adherence,Manage C&B and look for opportunities to deliver productivity; Manage Attrition;● HITPs – People Management: Conduct Pulse meetings; Annual appraisal closures; Responsible for Performance bonus,salary planning, promotions etc. across all levels; Drive EWS discussions, Round table conferences with all Levels; Teamengagement activities● Staffing vs. roster adherence management, Leave management and Time on System Delivery (Hours delivery)● Monthly feedback (AES- Associate Evaluating System)○ Quality○ Performance on Parameters and Qualifiers○ Historical summary – Previous months‟ key improvement areas and actions to overcome○ Review the performance of the associates and decide on “Increments” / “No Increments”
  • Adp Private Ltd
    Operations Team Lead
    Adp Private Ltd Mar 2010 - Oct 2016
    Hyderabad, Telangana, India
  • Genpact
    Process Associate
    Genpact Aug 2008 - Mar 2010

Swaroop Anand Skills

Quality Management Flexible Rca Credit Cards Payments Telugu Location Simplification Pioneer Cost Motivational Speaking Driving Large Team Tracker Promos Savings Cross Functional Team Leadership Organizational Structure Issue Resolution Management Design Confirmation Outsourcing Science Calls Desktop Computers Sop Crm Hiring Resolve Auditing Visa Powerpoint Monitors Performance Measurement Personal Development Workflow Quarter Human Resources Qualification Vi Languages Customer Satisfaction System Troubleshooting Education English Team Management Voice Asset Allocation Reports Creative Solutions Hotels Inventory Dog Grooming Strategies Microsoft Office Personal Characteristics Microsoft Excel Testing Training Open Communication Enrichment Customer Service Sla Modifying Transitions Kinds Operational Excellence Documentation Trains And Add Rails Transitioning Well Versed Can Do Attitude Service Delivery Trackers Payroll Analysis Garnishments Vehicles Promotional Employee Engagement Onshore Tat Coordination Query Writing Floors Month End Communication Process Excellence Iv Business Alignment Active Operations Ready To Learn Glow Queries Quest Vworkspace Intensity External Audit Data Logging Automobile Toyota Dashboard Hyderabad Leadership Capabilities Passport Standardization Nature Responsibility Internal Audit User Interface Attrition Bpo International Efficient Level 2 End To End Structured Finance Curriculum Design Innova Process Improvement Adp Payroll Claim Compliance Span Valid Written English Microsoft Word Biscuits India Hindi Invoicing Decision Making Commerce Financial Transactions Appraisals Problem Solving Trading Workflow Management Breaks Recruiting Ford

Swaroop Anand Education Details

  • Malla Reddy Institute Of Management
    Malla Reddy Institute Of Management
    60%
  • Jagruthi Degree College
    Jagruthi Degree College
    B.Com
  • Navachaitanya Juniour College
    Navachaitanya Juniour College
    Mpc
  • Seethafalmandi High School For Boys And Girls
    Seethafalmandi High School For Boys And Girls
    Ssc

Frequently Asked Questions about Swaroop Anand

What company does Swaroop Anand work for?

Swaroop Anand works for Salesforce

What is Swaroop Anand's role at the current company?

Swaroop Anand's current role is Global Operations Manager.

What is Swaroop Anand's email address?

Swaroop Anand's email address is sw****@****ail.com

What schools did Swaroop Anand attend?

Swaroop Anand attended Malla Reddy Institute Of Management, Jagruthi Degree College, Navachaitanya Juniour College, Seethafalmandi High School For Boys And Girls.

What skills is Swaroop Anand known for?

Swaroop Anand has skills like Quality Management, Flexible, Rca, Credit Cards, Payments, Telugu, Location, Simplification, Pioneer, Cost, Motivational Speaking, Driving.

Who are Swaroop Anand's colleagues?

Swaroop Anand's colleagues are Matt Stolwyk, Harika Koneti, Samaritha Patlori, Lucky Nyiraneza Wolcott, Sayalee Kulkarni, Lynn Carruthers, Greg Peszek.

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