Swaroop Anand personal email
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Demonstrated expertise in aligning organization, process, and systems to achieve business objectives. Effectively influences and builds strong relationships across all levels and functions of global organizations.
Salesforce
View- Website:
- salesforce.com
- Employees:
- 83776
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Global Operations ManagerSalesforceHyderabad, Tg, In -
Global Operations LeadSalesforce Mar 2021 - PresentHyderabad, Telangana, IndiaOperational Excellence Responsibilities:● Oversee Knowledge Management Teams in Salesforce's Global Shared Services, optimizing processes, aligning systems, and implementing policies for multiple business units.● Manage Global Learning/Development services, focusing on training, document management, and operational excellence support.● Support document/content management strategy to ensure standardised, up-to-date process documents.● Partner with Salesforce teams to identify and prioritize business processes for documentation.● Advanced global learning and development strategies, working closely with operations leadership.● Supervise global team of outsourced employees across functions.● Oversee report and dashboard development and maintenance, ensuring up-to-date metrics.● Address global operational excellence escalations.On-Boarding and Training:● Manage global new hire on-boarding, certification, and career development training.● Consult with customers to ensure training met current needs.Vendor Management:● Lead BPO operations and vendor management, driving continuous improvements and quality performance.● Participate in cross-functional teams to make strategic decisions aligned with quality and service goals.● Identify improvement opportunities with a focus on automation and digitization.Project Delivery and Management:● Act as a liaison between stakeholders, multiple business partners and project teams.● Manage simultaneous projects, identified and managed risks, and Quality Assurance.● Collaborate with business and technical teams to define project priorities, scope, and deliverables.● Assist in selecting preferred tools and systems with the ProjectsKey Achievements and Initiatives:● Successfully implemented the KM Tool (Astro Course Tracker) to centralize process training.● Designed and implemented a Tableau Dashboard for reporting key performance indicators (KPIs) for the OperationalExcellence Team. -
Deputy ManagerOptum Oct 2016 - Mar 2021Hyderabad, Telangana, IndiaBusiness Partner & People Function Leader: I Oversee and Lead the Operation for the Financial Services division of United Health Group. I own the servicing responsibility for the Health Saving Account, Health Reimbursement Account, Flexible Spending Account and the Health Care Spending Card line of Business. Business Training which encompasses Employee Engagement, Retention, Career Management, Performance Management, Product & Process Training and E2E employee process transformation● KT & KM management: Active involvement in Domain trainings, Knowledge transition and continuous knowledge transfer;Management development, Employee Engagement, Retention & People practices● Business Process training: Lead multiple projects and drive training practices that impact effective business delivery (across products and regions) to drive best in class Quality, Customer Experience, Customer Complaint Resolution Process and overall training and service quality operations.● Proven capability to collaborate and consult with functional and business leaders to understand business objectives.● Financials: Manage training budget spends - Build strategy based on Op Plan, Regular monthly reviews on adherence,Manage C&B and look for opportunities to deliver productivity; Manage Attrition;● HITPs – People Management: Conduct Pulse meetings; Annual appraisal closures; Responsible for Performance bonus,salary planning, promotions etc. across all levels; Drive EWS discussions, Round table conferences with all Levels; Teamengagement activities● Staffing vs. roster adherence management, Leave management and Time on System Delivery (Hours delivery)● Monthly feedback (AES- Associate Evaluating System)○ Quality○ Performance on Parameters and Qualifiers○ Historical summary – Previous months‟ key improvement areas and actions to overcome○ Review the performance of the associates and decide on “Increments” / “No Increments” -
Operations Team LeadAdp Private Ltd Mar 2010 - Oct 2016Hyderabad, Telangana, India
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Process AssociateGenpact Aug 2008 - Mar 2010
Swaroop Anand Skills
Swaroop Anand Education Details
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Malla Reddy Institute Of Management60% -
Jagruthi Degree CollegeB.Com -
Navachaitanya Juniour CollegeMpc -
Seethafalmandi High School For Boys And GirlsSsc
Frequently Asked Questions about Swaroop Anand
What company does Swaroop Anand work for?
Swaroop Anand works for Salesforce
What is Swaroop Anand's role at the current company?
Swaroop Anand's current role is Global Operations Manager.
What is Swaroop Anand's email address?
Swaroop Anand's email address is sw****@****ail.com
What schools did Swaroop Anand attend?
Swaroop Anand attended Malla Reddy Institute Of Management, Jagruthi Degree College, Navachaitanya Juniour College, Seethafalmandi High School For Boys And Girls.
What skills is Swaroop Anand known for?
Swaroop Anand has skills like Quality Management, Flexible, Rca, Credit Cards, Payments, Telugu, Location, Simplification, Pioneer, Cost, Motivational Speaking, Driving.
Who are Swaroop Anand's colleagues?
Swaroop Anand's colleagues are Matt Stolwyk, Harika Koneti, Samaritha Patlori, Lucky Nyiraneza Wolcott, Sayalee Kulkarni, Lynn Carruthers, Greg Peszek.
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Swaroop Anand
Chartered Accountant In Practice Having Over 30 Years Experience As Founder Of Audit Firm Swaroop Anand & Co., Specialising In Corporates Engaged In Engineering, Shipping & Logistics, Information Technology & Ites.Chennai
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