Swathi V P Email & Phone Number

Remote

Handles high-priority issues, analyzing logs and identifying potential issues. Troubleshooting and debugging issues for resolution.Handled escalation tickets from L1 & L2 team.Working with development teams and the customers. Constant tracking of every request from the beginning until its resolution.Organizing meetings with the different teams of the organization when multiple areas are impacted/involved in the resolution.Testing use case for Portal (Website related), Engine (Linux Server related), Campaigns, Remote actions (tool related) and identifying bugs and issues.Works on RCA analysis.Proficiency in handling Windows and Linux. Proficient user of MS Office applications like Microsoft Outlook, Excel, Word, Teams, PowerPoint, Share point etc.Performing config changes & Restarts to SaaS & On-premises production systems, following established Change Management practices.Use software support tools to identify, diagnose, and resolve issues. Tools like Jenkins, New-relic, Zendesk, Collectd, Grafana, etcJira and Confluence management.Works on AWS and Azure based Cloud Environment.Handling weekly meetings with application development team for existing Jira issues and upcoming Product releasesExpertise in customer satisfaction by working closely with partners and customers understanding their requirements and concerns. Prioritizes the issues and provides the best solution possibleTrained new joiners, and mentor them to work on production issues. Distribute tasks/incidents to team members.

Working knowledge on JBoss middleware in Red hat Linux platform, Apache, Tomcat Webserver, Apache load balancer. Support code deployments in cluster environment & configuration changes to production and non-production systems following established Change Management practices.Use software support tools to identify, diagnose, and resolve issues. Tools like SQL Developer, Jenkins, Jira, Confluence, Ultra Edit, SOAP, Nagios, New-relic, App-Manager, Service Now. Intranet, Jira and Confluence management.Handles global website monitoring, managing and administrating access requests. Deploying war files for production code deployments for red hat Linux middleware. Analyzing logs and identifying potential issues taking thread dumps. Good at understanding and executing Shell Scripts.Handles Windows Application Servers for Hyperion Workspace by restarting and troubleshooting issues.Proficient user of MS Office applications.Co-ordinates with vendors. Drive high priority bridge calls with global production teams. Updates the documents or MOM runbook for future references. Handles runbook meeting for the Build & Release Management.Weekly meeting with application development team, application owners, global business owners and change management team. Adheres strict ITIL process for maintaining SLA. Handles CAB calls, Problem Management calls and other meetings on invite.Expertise in customer satisfaction by working closely with client understanding their requirements and concerns. Prioritizes the issues and provides the best solution possible.Handled Migration works and process streamline knowledge transfer for the NS2 Migration doing on-boarding documentation work by holding meetings with the application owner and developers. I create MOM’s and update SOP’s to share with my team and the management. Prepare and present PowerPoint Presentations.Trained new joiners conducting assessments and mentor them.

Banglore

Responsible for monitoring all cloud-based infrastructure servers, store servers, routers and troubleshooting all IT infrastructure issues, performing ping and tracert commands on network devices. Mainframe Job scheduling and warehouse management.CA MCC, SOI, CA NSM, WCC, Big brother, putty are the tools used.ITIL Incident Management, Change Management followed. Basic troubleshooting on Active Directory, Citrix, Exchange Console, Windows Server 2003 administration, ID creation requests, and Access Management.

Chennai Area, India

Job scheduling on Cisco Enterprise Tidal Job scheduler and Espresso (Company oriented) job scheduler by adding job dependencies with reference to the scheduled time.All Production controller activities on the job schedulers from the creation of a new job to complete troubleshooting of it and assures its successful run without manual intervention.Monitors all Network Devices (Servers and Routers), Health checks and brings back the server online by checking it remotely and by co-ordinating with Datacenter Operator at the server location. Handling TSM backup Tapes Rotation Process and maintaining disaster recovery and business continuity plan.Takes backup and does all daily tape and library activities.Rerun failed and missed backups and resolves drive issues.Effective tape check-in and checkout process and assures data backup.Tracks and locates Tapes without missing out by checking the library and the inventory.