Swati Hegde Email and Phone Number

As a versatile and strategically driven Program/ Product / Business Person, I bring extensive experience in the financial services industry, with proven expertise in strategic alliances, relationship management, and launching third-party products. My track record includes driving successful end-to-end product launches, from market research and development to strategic planning, regulatory compliance, and customer acquisition.I am passionate about delivering customer-centric solutions, consistently taking the initiative to uphold high standards and drive results. My strong analytical skills and Six Sigma methodology enable me to streamline processes, improve customer experiences, and achieve operational excellence.Key achievements include:1. Transforming complex customer onboarding processes, leading to significant reductions in wait times and improved verification efficiency.2. Spearheading strategic initiatives that stabilized operations and reduced customer escalations, resulting in enhanced customer satisfaction and loyalty.3. Building and managing strategic alliances that have expanded product offerings and driven growth through successful third-party product launches.4. Launched and managed end to end digitisation project which digitised loan disbursements for millions of customers in one of the largest micro financial institutions. I thrive in dynamic environments, balancing strategic planning with hands-on execution. A collaborative team player, I excel in managing multiple projects simultaneously, always with a focus on delivering exceptional outcomes.