Create statements and reports with completely reconciled data for client with Ghost travel accounts with American Express. - Investigated and resolved customer inquiries and complaints in an empathetic manner. - Ownership over team productivity and managed work flow to meet or exceed quality service goals. - Maintained up-to-date knowledge of product and service changes. - Worked as Lead for the team, handled escalation calls, and emails, handled MIS&… Show more Create statements and reports with completely reconciled data for client with Ghost travel accounts with American Express. - Investigated and resolved customer inquiries and complaints in an empathetic manner. - Ownership over team productivity and managed work flow to meet or exceed quality service goals. - Maintained up-to-date knowledge of product and service changes. - Worked as Lead for the team, handled escalation calls, and emails, handled MIS& successfully migrated CAR for BTA process. - As quality SPOC ensured 100% quality for self and the team by conducting internal quality checks. - Conducted monthly reviews of the ECCO articles (Guides on basic daily procedures) to eliminate vestigial documents. -As SME, was responsible to train new hires in the process and assist them in successfully transitioning from on the job training to actual production- under Variance sub processes - handled accounts receivables and collection on pending business card balances Show less

Helping clients with their queries about the construction projects they are interested in and with understanding the documentations required while the purchase was made. - Understanding the customer needs and suggesting the best possible prospect for purchase. - Manage administrative expenses and details for a sales office. - Basic customer information entry in SAP.