Sweety Dsouza Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Coordinated with a team of 6 members to collate daily reports to be sent to the department manager and assigned monthly rotational shift rosters for the team.As a part of the Protocol and Guest Services department, I have delivered excellent customer experience, provided accurate and reliable information about Expo 2020 events, helping customers to choose the right product and service for their requirements. Promoted marketing campaigns and managed customer database and systematically organized customer interactions on CRM system to account for the footfall at the airport terminal service desk and efficiently resolved complaints.

Dubai, United Arab Emirates

As a Mortgage Advisor, I've used my communication skills to expand my network of high-net-worth clients and investors in property investments, while providing quality service.Achieved mortgage sales of AED 5.5 million in 5 months and top sales agent of the month with AED 3.1 million.Adapted quickly and grasped the product expertise needed to sell mortgages. Maintaining updated knowledge of standard interest rates offered by banks in the UAE. Working in the customers' best interests to find the best mortgage for their position and budget, prepared Mortgage Proposals, and walk them through the entire process. Initial assessment of the customer's DBR to determine the maximum borrowing limit, loan tenure and LTV. Ensured that all the required documents for processing the applicant's mortgage are thoroughly checked for any potential financial risk to the bank.

Dubai, United Arab Emirates

Contributed innovative solutions that increased the NPS of the branch by 15%.I was able to refer and cross-sell loans, credit cards, mortgages, fixed deposits, and savings accounts by staying current on product knowledge with a 70% conversion rate. I assisted over 80 customers daily with various service requests. Onboarding new customers and conducting due diligence.I was the branch's friendly face, attending to all customer inquiries in order to maximize branch efficiency while delivering timely resolutions. Encouraged, guided and migrated customers to use digital banking, minimizing waiting time in the branch. My biggest strength was that I followed up with customers and relevant departments on a frequent basis for any approvals, providing clarification and updates on any pending service requests, resulting in 100% customer satisfaction.

Dubai

Proactively approached customers by cold calling, lead calls, and email communication to convert potential leads to sales prospects. Delivered a sales pitch in plain and simple language, allowing customers to understand how the product can benefit them.Achieved both individual monthly sales targets and team sales targets. Liaised with credit and collection departments to help over 25 customers monthly distressed customers with the consolidation of their outstanding liabilities.Recommending appropriate financial solutions based on customer needs, while adhering to policies and processing applications with required KYC and income documents for loans and credit card approvals. Managed challenging customer situations and responded quickly to their needs, as well as received feedback in order to improve service.

Dubai, United Arab Emirates

Attending project inquiry calls, generating leads, engaging with walk-in clients, making payment collection calls, initiating email correspondence to existing clients for follow-ups or project updates, and scheduling meetings.Established strong relationships with clients and sold 2 studio apartments for AED 500,000 each. Was a part of Cityscape Dubai 2015, one of the major property development networking exhibits and trade shows, attended by investors and developers in the real estate industry.I was able to foster a motivating work atmosphere for the team, by getting the new team members to speed by training and explaining the work processes.Assisted the legal department in developing a streamlined document filing system for property-related documents based on projects to save time and increase efficiency in document retrieval.

Muscat,Oman

Exceptional service provided in Premium First and Business Class Cabin, while being in-charge of Economy Class for service and safety, receiving 96% positive feedback from passengers.Ensured in-flight safety by de-escalating any situation by conflict management and establishedprocedures.

Bachelor Of Commerce (Bcom), Accounting And Business/Management

B.Tec (Hnc) Diploma, Aviation, Hospitality And Tourism Managment