Sweksha Tripathi Email & Phone Number

California, United States

Pleasanton, California, Us

Pleasanton, California, Us

Pleasanton, California, Us

MBA capstone consulting project focussed on agricultural technology and financing assessment in Peru

Pleasanton, California, Us

Quantified value of Medallia platform for Financial Services client in first of kind study; identified actionable insights and iterated program roadmap to meet client’s CX priorities; secured buy-in from FS and B2B practice leads for use by Sales teamDeveloped first Managed Services product to enable high-quality, consistent client engagement by conducting 25+ user interviews to identify gaps, developing internal g2m strategy to result in dissemination of knowledge and efficiency gainCreated phased product launch strategy for all North America and EMEA teams (~500+ members) and formulated concrete recommendations for evolving product over time; resulted in successful early adoption by PS group and recognition by leadership for delivering high customer-value

Paris, France, Fr

As the technical lead of the project, I led a cross-functional team during the transition of the business account of a medical technology company from their previous service provider over a period of 6 months. I developed and implemented the transfer strategy resulting in the timely completion of the transition and 50% cost-savings for the customer. For my excellent work in customer delivery, I received the Customer Delight Award by Capgemini.I collaborated with the Customer Engagement and Sales teams to develop and present proof of concept on new applications by conducting feasibility studies and market research.As the Project Quality Lead, I analyzed monthly project data to create roadmaps and risk analysis plan, measure KPIs and manage growth goals; ensuring project’s quality adherence to industry standards for team of 40+team membersI collaborated with managers across development, process, and quality teams (comprising ~ 400 members) to implement a common quality management system for project that improved project’s delivery assurance score from 83% to 95%

Bangalore, Karnataka, In

As part of the automation team, I built frameworks and test scripts for SAP GUI and CRM systems. I worked directly with retail customers to understand and assess their business and technical requirements and define the scope of work. I ensured project’s on-time completion within budget by creating a goal-based delivery model. As Knowledge Prime, I recognized knowledge disparity within the team and mitigated issue by organizing intra-team knowledge transfer sessions, sharing relevant articles and reporting projects' artifacts on company's knowledge management platform

Master Of Business Administration - Mba, Technology & Strategy

B.E., Computer Science

Science