Steve Wilson Email & Phone Number

Sheffield, GB

London Area, United Kingdom

• Manage Incidents and Problems for core business applications such as NEC/Northgate Housing, Advanced Dynamic Resource Scheduler (DRS), and others, supporting customers and managing internal and external suppliers.
• Provide triage for application-based faults, bugs and user queries, resolving or escalating as required.
• Identify and escalate major incidents, acting as a key part of the major incident resolution team when required.
• Monitor non-production and production processes, integrations, and systems, carrying out necessary remedial action to avoid interruption to service.
• Perform routine support tasks and system admin duties, working with internal and external teams to resolve more complex requests and ensure continuation of service.
• Administer changes to data and systems (including optimisation of systems).

North Anston, England, United Kingdom

London, England, United Kingdom

Leading and managing the Service Team within Business Development, including 1st line support for all housing applications.Coaching and mentoring of Service team members, including development of support processes and documenting of technical support processes and issues.Overseeing service requests, incidents, problems, and fixes for core business.

Oldham, England, United Kingdom

Lead and manage the Applications Support TeamOversee service requests, incidents, problems, and fixes for core business applications such as NEC/Northgate Housing, MS Dynamics 365 CRM, Capita Swordfish EDMS, Advanced Dynamic Resource Scheduler (DRS), Active Housing, Accuserve and others, supporting customers and managing internal and external.

Oldham, England, United Kingdom

Manage Incidents and Problems for core business applications such as NEC/Northgate Housing, MS Dynamics 365 CRM, Capita Swordfish EDMS, Advanced Dynamic Resource Scheduler (DRS), Active Housing, Accuserve and others, supporting customers and managing internal and external suppliers.Provide triage for application-based faults, bugs and user queries.

Sheffield, England, United Kingdom

Long term secondary supply ICT teacherYear 8 form teacherYear 10 GCSE after-school club teacher

Sheffield, England, United Kingdom

Providing cover for teachers within secondary school settingsTeaching Key Stages 3 and 4 across various subjects, particularly English, Science and MathsServed as short-term substituteInstructed students with disabilities, autism and special educational needsFrequently renewed at contracting schoolsDBS Checked

Doncaster, England, United Kingdom

Placement whilst studying Professional Graduate Certificate in Education at Huddersfield University via Doncaster College University Centre.Creation and delivery of Digital skills support provision to students.Design and delivery of bespoke Digital skills sessions tailored around the Microsoft 365 suite and other educational technologies.Supplying digital.

Leeds, United Kingdom

Provision of Business Intelligence tools and reports from MS Dynamics CRM and specialist NHS databases.Utilising high levels of technical knowledge including SQL Server, Power BI, SSRS, SSAS, SSIS (Data Warehouse/ETL).Providing support and maintenance of reporting datasets and tools to end users, including technical training where required, and.

Barnsley

Technical lead / system manager with portfolio of back office service applications including IT Service Management (Microsoft System Center Service Manager), Elections (Democracy Counts Elector8), Corporate Mailroom (Kofax), Revenues and Benefits (Capita Academy/One), EDMS (Northgate Information@Work).(Microsoft Service Manager), Elections (Democracy.

Barnsley

Management of the Divisional Training and Quality Team, whose role is to ensure that the training and mentoring requirements of the Division and other services are met.Management of the Development Team; with responsibility for the research, evaluation, development and implementation of strategic, operational and legislative initiatives throughout the.

Barnsley

DBA for the Benefits, Taxation and Welfare Rights Division computer systems including Academy Revenues & Benefits System (INGRES DBMS on AIX) and Information@Work Document Management System (SQL Server DBMS on Windows Server).Maintenance of the Academy Connect Self Service system (JAVA/Tomcat/Windows Server)Providing management reports and other KPI’s.

Worksop

Founding and developing a highly successful business providing IT consultancy, services, support and maintenance to both commercial and domestic clients.Designing and implementing bespoke networks, packages and databases, efficiently fulfilling client requirements.Gather Business requirements and System requirements from clients to prioritise what is.

St. Neots

Providing expert technical knowledge and forensic business support to 24 police forces across England and Wales, implementing and providing post system support and maintenance of the SOCRATES scientific support case management system (Oracle/SQL Server)Successfully alternating between customer sites, liaising face-to-face, working independently from home.

Sheffield, United Kingdom

Providing support for the police force with expertise in automated human identification systems.Responsible for preparing and producing identification evidence for court, often personally presenting the evidence.Acting as a Workplace Representative, Health and Safety Representative and Branch H&S Officer.Key IT Achievements:Successfully prepared, developed.

Pgce, Education

Activities and Societies: Student Representative, Student Society

Chartered Management Institute Level 7 Certificate, Strategic Leadership And Management, Pass

Chartered Management Institute Level 6 Diploma, Leadership And Management, Pass

Level 6 Diploma, Information Technology, Pass