- Collaboration with CEO to develop strategic growth roadmaps for optimization initiatives- Scoping, designing, and leading the development of the next customer facing SaaS solution- API building with Node.js and express that will powered the above mentioned solution- Delivered cost savings by developing solutions in-house and removing reliance on third party developers- Highly regarded go to resource for NodeJS, NoSQL (MongoDB), ReactJS, and Express solutions- Mentored… Show more - Collaboration with CEO to develop strategic growth roadmaps for optimization initiatives- Scoping, designing, and leading the development of the next customer facing SaaS solution- API building with Node.js and express that will powered the above mentioned solution- Delivered cost savings by developing solutions in-house and removing reliance on third party developers- Highly regarded go to resource for NodeJS, NoSQL (MongoDB), ReactJS, and Express solutions- Mentored junior IT staff, fostering a culture of continuous learning and growth- Conducted weekly meetings with the leadership teams to review progress of IT initiatives and strategize on how technology can give us a competitive advantage over competing ERC companies Show less

- Utilized low code tools like Zapier in conjunction with Monday.com to create automated workflows to greatly improve the efficiency of our sales and operations teams- Reduced costs by consolidating our VOIP system, text messaging platform for client communication, and automated text messages by implementing Ring Central as our Unified Communications platform- Consolidated the network topology to a more efficient design with cutting edge equipment and utilized VPN to create a remote… Show more - Utilized low code tools like Zapier in conjunction with Monday.com to create automated workflows to greatly improve the efficiency of our sales and operations teams- Reduced costs by consolidating our VOIP system, text messaging platform for client communication, and automated text messages by implementing Ring Central as our Unified Communications platform- Consolidated the network topology to a more efficient design with cutting edge equipment and utilized VPN to create a remote workforce- Implemented CrowdStrike Falcon as the company’s endpoint detection and response solution to detect and mitigate threats in real time- Maintained and updated the company website via WordPress- Met regularly with our SEO provider to ensure our domain name gained authority and garnered adequate traffic via backlinks, quality content, and keywords- Created a referral partner tracking system that carries over url parameters with each page refresh. This was used to tie client applications to partner referral links. Show less

- Troubleshot various application and system level issues for end-users- Configured Azure AD Connect to sync On-Premise Active Directory with Azure AD- Created an efficient Organizational Unit structure for applying group policy- Onboarded new users and configured workstations as needed- Setup a second Domain Controller in addition to incremental Windows Server backups for redundancy- Maintained and organized the company cloud storage system with Dropbox- Streamlined… Show more - Troubleshot various application and system level issues for end-users- Configured Azure AD Connect to sync On-Premise Active Directory with Azure AD- Created an efficient Organizational Unit structure for applying group policy- Onboarded new users and configured workstations as needed- Setup a second Domain Controller in addition to incremental Windows Server backups for redundancy- Maintained and organized the company cloud storage system with Dropbox- Streamlined processes through automation and leveraged least access concepts to ensure the company CRM ran smoothly and securely in Monday.com- Maintained an existing code base within an Excel template that used complex macros written in VBA (Visual Basic for Applications) Show less

- Supported Spectrum’s enterprise clients in an IT call center environment- Leveraged knowledge of the first three layers of the OSI model to troubleshoot internet availability- Utilized command-line tools such as ping, traceroute, and more to assess data flow- Troubleshot routers and switches to ensure proper routing and connectivity- Used the secure shell command to access Cisco, Juniper, and Adva network devices via the command line interface

Solving real world cases related to modern slavery & human trafficking through:- Digital forensics - Dark-web intelligence- Block-chain intelligence & forensics - Open-source intelligence & investigations- Data collection & analytics- Financial Intelligence