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For over two years, I have been a Customer Success Manager at Optimizely, the leading platform for web experimentation and optimization. Responsible for a blended portfolio of nearly $5M and 50 enterprise and mid-market accounts, I help my customers identify, execute, and iterate on their web optimization strategies, ensuring they realize the value of their investment and grow their business.My passion for technology and change management stems from my previous experience as a Consultant at Deloitte, where I supported large-scale finance transformation projects involving SAP and Oracle solutions. Working across various industry sectors, I helped clients mitigate the risk of changing technology, ensuring day-one readiness at go-live. I have a strong background in relationship building, team building, as well as a certification in Optimizely Experimentation Strategy and Implementation. I am always eager to learn new skills and tools that can enhance my performance and help my customers achieve their goals.
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Sr. Customer Success ManagerPersado Mar 2024 - PresentNew York, New York, Us -
Customer Success Manager - Web OptimizationOptimizely Dec 2021 - Mar 2024New York, New York, UsAs a Customer Success Manager with a focus on web experimentation and optimization, I help my customers with the following:- Identify departmental goals & metrics that are aligned with the goals of the overall business- Develop a strategy that will lead to achieving those goals- Create a plan to execute that strategy and track process- At the conclusion of the plan, analyze and iterate on the resultsThrough those efforts I ensure that customers realize value in the tools they have invested in while growing their business. I currently manage a blended portfolio valued at nearly $4.7MM that is comprised of about 50 enterprise and mid-market accounts. -
ConsultantDeloitte Sep 2017 - Feb 2021Worldwide, OoAs organizations implement enterprise level software to help achieve the desired outcome, I work with their people to make sure training requirements are met, communications are effective, and the organization is aligned in a way that people can maximize the benefit of the technology they are using. -
Solution AnalystDeloitte Sep 2015 - Aug 2017Worldwide, OoResponsible for the overall learning development of business end users including the design and creation of the strategy and plan used to get the right people training, in the right areas, at the right time. With the approach nailed down a training needs analysis is performed, a formal plan is drafted and then executed. In addition to my role in learning development, I contribute efforts to the Organizational Change Management process (Communications, Change Impact Assessments, Organizational Alignment).
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Solution AssociateDeloitte Sep 2013 - Aug 2015Worldwide, OoMember of the software testing team on multiple large-scale public sector web application projects. Projects are concentrated in the Health and Human Services (HHS) industries and include but are not limited to Integrated Eligibility and Child Welfare. Responsible for all phases in the testing process including planning, analysis, design, integration, system acceptance, and regression testing. Using Microsoft Team Foundation Sever, I pull reports, used to track and analyze the current status of the testing initiative, performed in Microsoft Test Manager. I also work closely with the development and functional teams to ensure the system works as designed, and is tested accordingly.
Steve Pritchard Skills
Steve Pritchard Education Details
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Indiana University Of PennsylvaniaCommunications Media -
University Of PhoenixWeb Design
Frequently Asked Questions about Steve Pritchard
What company does Steve Pritchard work for?
Steve Pritchard works for Persado
What is Steve Pritchard's role at the current company?
Steve Pritchard's current role is Sr. Customer Success Manager.
What is Steve Pritchard's email address?
Steve Pritchard's email address is sw****@****ail.com
What is Steve Pritchard's direct phone number?
Steve Pritchard's direct phone number is +157041*****
What schools did Steve Pritchard attend?
Steve Pritchard attended Indiana University Of Pennsylvania, University Of Phoenix.
What skills is Steve Pritchard known for?
Steve Pritchard has skills like Microsoft Office, Social Media, Team Building, Account Management, Adobe Creative Suite 5.5, Html5, Css3, Javascript, Sales, Video Editing, Broadcast Journalism, Videography.
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