Stephanie Richards Email & Phone Number

United States

• Managed enterprise relationships for Merchant Acquiring, Money Movement, Prepaid Issuing, and ATM Issuing, ensuring revenue growth and meeting budget goals.
• Developed account plans and strategies to drive account growth, overseeing enterprise level support and services.
• Acted as the escalation point for both internal and external partners.

Fort Lauderdale, Florida

• Managed a team of 18 in Client Relations, ensuring client goals were met and maintaining contact with executive level clients.
• Led client Business Reviews to examine program performance, discuss client strategy, and identify new business opportunities.
• Developed team cohesiveness through open communication and created a Quarterly Townhall for team updates and recognition.

Fort Lauderdale, Florida

Strategically worked with a portfolio of clients in the Government, Commercial, and Retail space with a goal of expanding the relationship with new FIS products and services.Managed client relationships with existing named accounts to ensure satisfaction, alignment of client technology strategies, account retention, contract renewals and continued revenue.

United States

• Managed relationships with named accounts for the Prepaid Business, ensuring client satisfaction and revenue growth.
• Successfully handled the largest Prepaid Account, American Express, along with other key accounts like Wells Fargo and Western Union.
• Presented client quarterly reviews and negotiated project fees to minimize financial impact.

• Managed sales for large format digital print company, overseeing Macy's store point of sale signage and Clear Channel billboard printing.
• Coordinated quote and print jobs for outdoor advertising, including graphic design, proofing, printing, and distribution.

• Led strategic growth for a business unit in the Call Center Industry, exceeding client performance targets and generating over $24 million in annual revenue.
• Managed RFP to win American Express business with a pay for performance model, negotiating rates and agreements successfully.
• Developed agent compensation model for pay for performance, driving performance and meeting gross margin targets.

• Managed client services and operations for multiple call center programs, including 6 Pharmaceutical Accounts and British Airways Executive Club Program.
• Responsible for revenue, client satisfaction, and account management for Pharmaceutical Programs, encompassing various services like Inbound Teleservices and Data Entry.
• Led the company's largest account, The Upjohn Company, for 3 years, handling Inbound Customer Service, Data Entry, and Fulfillment.