Steven W. Email & Phone Number

• Act as point person for incoming emails and phone calls from field requests regarding previous orders on shipping information, lead times and part availability.• Create purchase orders in SAP by receiving invoices through email and general parts box and communicating back to customer with current lead time of shipments. • Prepare orders on inventoried and scheduling of non-inventory items, by partnering with the purchasing department and warehouses. • Maintain continuous contact with customers through emails on follow ups when needed.• Support Financing Department with setting up new customer accounts and relaying order payments to customer on current or past invoices.• Expedite orders for clients on request by coordinating with multiple departments.• Coordinate with returns department for Return Goods Authorization on products.• Provide training and support to staff on policy and procedures related to job responsibilities.

• Supervised day-to-day operations for the assigned shift consisting of as many as 15 employees. Coordinated daily activities and transition responsibilities between shifts.• Maintained product levels from order processing through receiving and stocking.• Prepared reports to analyze operations. • Assisted manager in supervision and evaluation of employee performance. • Handled customer relation issues in accordance to policy and promote a positive experience for all customers.

• Managed merchandise inventory levels. • Maintained accurate stock counts by categorizing merchandise, labeling overstock and scanning merchandise. • Assisted customers with clarification and special orders.

Bachelor Of Business Administration (Bba), General Management

Associate’S Degree, Business Administration