Steven W. Email & Phone Number

• Act as point person for incoming emails and phone calls from field requests regarding previous orders on shipping information, lead times and part availability.
• Create purchase orders in SAP by receiving invoices through email and general parts box and communicating back to customer with current lead time of shipments.
• Prepare orders on inventoried and scheduling of non-inventory items, by partnering with the purchasing department and warehouses.
• Maintain continuous contact with customers through emails on follow ups when needed.
• Support Financing Department with setting up new customer accounts and relaying order payments to customer on current or past invoices.
• Expedite orders for clients on request by coordinating with multiple departments.

• Supervised day-to-day operations for the assigned shift consisting of as many as 15 employees. Coordinated daily activities and transition responsibilities between shifts.
• Maintained product levels from order processing through receiving and stocking.
• Prepared reports to analyze operations.
• Assisted manager in supervision and evaluation of employee performance.
• Handled customer relation issues in accordance to policy and promote a positive experience for all customers.

• Managed merchandise inventory levels.
• Maintained accurate stock counts by categorizing merchandise, labeling overstock and scanning merchandise.
• Assisted customers with clarification and special orders.

Bachelor Of Business Administration (Bba), General Management

Associate’S Degree, Business Administration