Mohd Syah Rizal Bin Ismail Email and Phone Number
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Experienced Customer Service personnel with a demonstrated history of working in the industry. Skilled in Training, Customer Service, Coaching, Communication, Leadership and Internal Auditing.Love to enchance my skills and work as a team player in a positive atmosphere. Capable to solve problems in a creative and effective manner in a challenging position.
Bubblebee Sdn Bhd
View- Website:
- bubblebee.com.my
- Employees:
- 71
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Customer Service Manager And Audit ManagerBubblebee Sdn BhdKlang, My
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Customer Service Manager & Audit ManagerBubblebee Sdn Bhd Sep 2020 - PresentPuchong, Selangor, Malaysia- Handling inquiries from customers & demonstrating of excellent customer service skills to meet and exceed customer’s need- Follow-up & resolving customer feedback & ensure it is close satisfaction.- Work closely with all outlets at all time to achieve quality results & productivity.- Internal auditing to ensure all 60+ outlets follow product SOP.- Ensuring all 60+ outlets have the same understanding on the product knowledge.- Provide coaching & guidance to ensure all the outlet’s managers adhere to the organization’s guideline, quality, SOPs and policies.- Have in-depth understanding of the organization’s products, services, procedures and guidelines and communicate the information effectively and accurately to all outlets
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Team LeaderRatasya Empire Sdn Bhd Mar 2020 - Aug 2020Puchong, Selangor, Malaysia- Assisting the dropships, agents & stockist for their bulk orders.- Ensure all the information on the product knowledge is deliverable to them- Conducting new product presentations.- Handling inquiries from customers demonstrating of excellent customer service skills to meet and exceed customer's need.- Follow-up & resolving customer complaint & ensure it's close satisfaction.- handling issue on the delivery
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Customer Service Team LeadAccordia Solution Aug 2019 - Feb 2020Subang Jaya, Selangor, Malaysia- Supervise incoming call & enquiries from customer with demonstration of excellent customer service- Maintain high integrity of service standard- To undertake daily management team's activities- Conducting product & service presentations- To manage client's expectation -
Operations Team LeadPanen Resources Sdn Bhd Aug 2017 - Aug 2019Subang Jaya, Selangor, Malaysia- Agent for blacklist customers to apply for the bank's loan- Understand and purpose suitable solution for blacklist clients- To check pre-approval from banker (banks in Malaysia)- Involve in pre-sales presentation- Maintain high integrity of service standard- To undertake daily management team's activities
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Compliance OfficerImperia Asia Nov 2016 - Aug 2017Klang, Selangor, Malaysia- Responsible of the day to day management to ensure sales target are met- Supervise, train, coach & motivate the team to achieve KPI- Review staff work schedule as to allow the team to achieve sales target- Provide coaching & guidance to ensure team members meets their sales target and adhere to the organization's guidelines and policies- Have in-depth understanding of the organization's products, services, procedures & guidelines and communicate the information effectively and accurately to all the team members.- Enhance the performance of the team members through team briefings and monthly coaching sessions.- Provide recommendations to enhance processes, agent's competencies and efficacy to improve overall sales performance.- To handle complaints, end to end by working closely with other departments to ensure that issue is resolved quickly.- Coordinates and distribute work, monitor workloads and backlogs and make necessary adjustments. -
Customer Care OfficerSingtel Feb 2015 - Oct 2016Singapore- Handling incoming call & enquiries from customers with demonstration of excellent customer service skills to meet and exceed customer's need.- Take in service application & request for back office or self-processing.- Comply to Key Performance Indicators.- Work closely with team members & leaders at all time to achieve quality results & productivity.- Assist team leader & senior officers in-charge as and when required- Any other duties assigned by team leader
Frequently Asked Questions about Mohd Syah Rizal Bin Ismail
What company does Mohd Syah Rizal Bin Ismail work for?
Mohd Syah Rizal Bin Ismail works for Bubblebee Sdn Bhd
What is Mohd Syah Rizal Bin Ismail's role at the current company?
Mohd Syah Rizal Bin Ismail's current role is CUSTOMER SERVICE MANAGER and AUDIT MANAGER.
What is Mohd Syah Rizal Bin Ismail's email address?
Mohd Syah Rizal Bin Ismail's email address is rh****@****son.com
What is Mohd Syah Rizal Bin Ismail's direct phone number?
Mohd Syah Rizal Bin Ismail's direct phone number is (800) 558*****
What schools did Mohd Syah Rizal Bin Ismail attend?
Mohd Syah Rizal Bin Ismail attended Utm.
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