Mohd Syah Rizal Bin Ismail Email & Phone Number

Klang, My

Puchong, Selangor, Malaysia

- Handling inquiries from customers & demonstrating of excellent customer service skills to meet and exceed customer’s need- Follow-up & resolving customer feedback & ensure it is close satisfaction.- Work closely with all outlets at all time to achieve quality results & productivity.- Internal auditing to ensure all 60+ outlets follow product SOP.- Ensuring all 60+ outlets have the same understanding on the product knowledge.- Provide coaching & guidance to ensure all the outlet’s managers adhere to the organization’s guideline, quality, SOPs and policies.- Have in-depth understanding of the organization’s products, services, procedures and guidelines and communicate the information effectively and accurately to all outlets

Puchong, Selangor, Malaysia

- Assisting the dropships, agents & stockist for their bulk orders.- Ensure all the information on the product knowledge is deliverable to them- Conducting new product presentations.- Handling inquiries from customers demonstrating of excellent customer service skills to meet and exceed customer's need.- Follow-up & resolving customer complaint & ensure it's close satisfaction.- handling issue on the delivery

Subang Jaya, Selangor, Malaysia

- Supervise incoming call & enquiries from customer with demonstration of excellent customer service- Maintain high integrity of service standard- To undertake daily management team's activities- Conducting product & service presentations- To manage client's expectation

Subang Jaya, Selangor, Malaysia

- Agent for blacklist customers to apply for the bank's loan- Understand and purpose suitable solution for blacklist clients- To check pre-approval from banker (banks in Malaysia)- Involve in pre-sales presentation- Maintain high integrity of service standard- To undertake daily management team's activities

Klang, Selangor, Malaysia

- Responsible of the day to day management to ensure sales target are met- Supervise, train, coach & motivate the team to achieve KPI- Review staff work schedule as to allow the team to achieve sales target- Provide coaching & guidance to ensure team members meets their sales target and adhere to the organization's guidelines and policies- Have in-depth understanding of the organization's products, services, procedures & guidelines and communicate the information effectively and accurately to all the team members.- Enhance the performance of the team members through team briefings and monthly coaching sessions.- Provide recommendations to enhance processes, agent's competencies and efficacy to improve overall sales performance.- To handle complaints, end to end by working closely with other departments to ensure that issue is resolved quickly.- Coordinates and distribute work, monitor workloads and backlogs and make necessary adjustments.

Singapore

- Handling incoming call & enquiries from customers with demonstration of excellent customer service skills to meet and exceed customer's need.- Take in service application & request for back office or self-processing.- Comply to Key Performance Indicators.- Work closely with team members & leaders at all time to achieve quality results & productivity.- Assist team leader & senior officers in-charge as and when required- Any other duties assigned by team leader