Syamala Devi Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

• Handled configuration change requests and worked on changes order management• Streamlined transition to Customer Value team

Hyderabad, Telangana, India

• Handled change requests raised by clients as projects Example Unilever, Sanofi• Provided value-based solutions for the requests and provided rationale• Prepared Operas and playbooks

Hyderabad, Telangana, India

• Managed critical issues raised by the Mid-Market / Enterprise accounts• Handled customer concerns and escalated major issues to the Product Management team based on the analysis • Part of cadence calls with the stakeholders

Hyderabad Area, India

Took ownership of accounts end-to-end validation, also worked on issues raised by the client, and did the root cause analysis on the issues being handled by the operations team.