Syam Mohan Email and Phone Number

Results-driven DDI (DNS, DHCP, and IP Address Management) professional with a proven history of leadership and technical excellence. Currently, I hold a key position in overseeing escalated cases within Infoblox Technical Support, collaborating seamlessly with cross-functional teams. Additionally, I actively contribute to the professional development of the team by mentoring new hires. My dedication is centered on advancing my learning journey and playing a vital role in crafting sustainable solutions.• Customer Support professional with excellent troubleshooting skills and a customer-centric approach.• Adaptable and quick to learn, with a strong emphasis on Collaboration and Teamwork.• Expertise in navigating and resolving high-impact outage incidents.• Solid knowledge of DNS, DHCP, and other DDI-related protocols and technology.• Competent in TCP/IP networking protocols, operating systems, and cloud concepts.• Understanding of Security concepts and Basic Scripting with Python/Awk.