Sydney Chestnut Email & Phone Number

Cleveland, OH, US

Cleveland, Ohio, United States

• Enhances online banking services for the national digital bank "Laurel Road" to create an exceptional customer journey
• Skillfully manages a backlog of opportunities in an Agile method
• Prioritizes enhancements according to business value
• Leads cross-functional teams (front end, back end, and quality assurance software engineers) through the opportunities and sets requirements
• Spearheads 2-week sprint plans, executions, and deployments for seamless service improvements

Cleveland, Ohio, United States

• Excels in making profit-oriented decisions for a multi-channel team in 2 locations
• Created virtual process through Shopify that generates $15,000+/month in sales
• Strives for maximum team performance while maintaining high productive output

Remote

• Shares a broad application of knowledge remotely to students for user experience design class
• Tutors students during virtual office hours to aid them in understanding user first design
• Acts as liaison between students and facilitators to communicate possible education gaps

Cleveland, Ohio, United States

• Methodically planned tracking system that increased shipment accuracy by 83%
• Successfully handled 396 international client accounts, while acting as liaison between clients and manufacturing to ensure the client experience was impeccably seamless
• Effectively balanced work flow of $9.6 million in sound equipment orders monthly

Cleveland/Akron, Ohio Area

• Was the "# 1 Power Banker" for 4 months straight, out of over 400+ bankers company wide
• Cold called a minimum of 75 leads daily, to persuade and convert them in to refinancing
• Facilitated internal training sessions to new hires on how to build trust and have empathy

Cleveland Heights, Ohio

• Deployed a custom referral program that resulted in a 30% increase in new patients
• Imaginatively redesigned the companies website and made updates as needed
• Managed email marketing program and newsletter applications

London, United Kingdom

• Worked in London, United Kingdom maintaining control over interruptions for director
• Displayed flexibility in adapting to changing conditions with high profile clients
• Successfully handled multiple projects at the same time, resulting in 22% increase in sales

Nanjing, China

• Worked in Nanjing, China building a close rapport with international government officials
• Lead weekly workshops for the staff to practice their English and learn diverse experiences
• Analyzed cross-functional departments and suggested areas of improvement to directors

Bachelor, Hospitality And Tourism Management, International Studies

Activities and Societies: • Society of Minority Managers • Peer Mentor • Delta Sigma Theta Sorority, Inc.

Ux Design Engineering, Computer Software, 4.0 Gpa

Activities and Societies: Paid Coach for Kenzie Academy to aid students with UX design