Sydney Mathis Email and Phone Number

· Develop tour and event agendas and outlines for all participants, ensuring a seamless experience. · Collaborate with recruitment directors and managers to develop and execute strategic recruitment plans. · Design and implement policies and procedures for the student ambassador program, tours, and group visits. · Manage the student ambassador program, including developing retention strategies and overseeing work schedules, shifts, and events. · Conduct interviews and training sessions to onboard and effectively equip new student ambassador hires.· Coordinate with various stakeholders to ensure the successful execution of recruitment events and tours. · Continuously evaluate and improve recruitment processes to optimize efficiency and effectiveness. · Maintain up-to-date knowledge of industry trends and best practices in recruitment and program management. · Demonstrate excellent communication and interpersonal skills to engage and connect with prospective students and their families.

· Conducted phone interviews for prospective student ambassadors, assessing their qualifications and providing valuable feedback to the communications team manager. · Played a key role in the hiring process, assisting with candidate selection and ensuring a high standard of ambassador representation. · Provided training and supervision to student workers and student supervisors, equipping them with the necessary skills to deliver exceptional customer service aligned with AdventHealth University's vision and mission. · Maintained a focus on delivering world-class customer service to prospective students and visitors, consistently exceeding expectations. · Assisted in project management, both for on and off-campus events and tours, ensuring their successful planning, coordination, and execution. · Contributed to online event planning and coordination, leveraging digital platforms to create engaging virtual experiences for prospective students. · Managed employee scheduling to optimize staffing resources for events and tours, ensuring smooth operations and seamless visitor experiences. · Handled incoming calls and responded to emails promptly and professionally, addressing inquiries and providing accurate information to prospective students and stakeholders. · Created compelling content for various communication plans targeting prospective students and events, aligning with the university's branding and messaging strategies. · Demonstrated exceptional organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced recruitment environment.

· Collaborated with a co-supervisor to update the student ambassador training manual, ensuring it reflects current best practices and aligns with the university's goals and objectives. · Conducted phone interviews with prospective student ambassadors, assessing their qualifications and providing constructive feedback to the communications team manager. · Demonstrated effective task delegation skills, assigning responsibilities to team members based on their strengths and expertise. · Monitored employee calls and tasks using the goldmine system, ensuring adherence to quality standards, and providing coaching and feedback as necessary. · Managed employee scheduling, optimizing staffing resources to ensure efficient operations and exceptional customer service delivery. · Assisted in training new hires, providing them with the necessary knowledge and skills to excel in their roles as student ambassadors. · Played a key role in planning and overseeing team building events, fostering a positive and collaborative work environment among the student ambassador team. · Ensured the delivery of world-class customer service that aligned with AdventHealth University's vision and mission, consistently exceeding expectations. · Demonstrated a strong commitment to promoting the university's values and creating a welcoming and inclusive environment for prospective students and visitors.

· Proactively encouraged and motivated prospective students to apply to AHU through various communication channels, including outgoing calls, answering incoming calls, responding to emails, texts, and other forms of correspondence.· Utilized video marketing, specifically Vidyard, to create compelling and personalized video content to further engage and persuade prospective students to consider joining AHU. · Actively participated in both on and off-campus recruitment events, playing a vital role in the preparation and execution of these events to attract and connect with potential students. · Collaborated with the recruitment team to ensure smooth event logistics, including event set-up, materials preparation, and aiding during the events. · Demonstrated strong interpersonal skills and a customer-centric approach to interact with prospective students, addressing their inquiries, sharing relevant information about AHU, and providing an exceptional visitor experience. · Effectively communicated AHU's unique value proposition and benefits to prospective students, highlighting the institution's programs, campus life, and student support services. · Maintained a high level of professionalism and enthusiasm while representing AHU as a Student Ambassador, consistently promoting a positive image of the university and its offerings. · Demonstrated a thorough understanding of AHU's academic programs, admission requirements, and campus resources, enabling accurate and informative

· Collaborated with various project managers and team members to complete assigned projects. · Communicated regularly with team members to provide updates on the project's progress. · Demonstrated strong organizational skills and attention to detail in managing the project's data and documentation. · Coordinated with project leads to address any questions or concerns related to the project.

· Provided comprehensive training to staff members to ensure they deliver exceptional customer service and adhere to Florida State Health regulations and laws. · Developed and implemented training programs and protocols to enhance staff knowledge and skills in areas such as guest satisfaction, service standards, and compliance. · Supervised staff members, monitoring their performance and providing ongoing feedback and coaching to maintain high levels of service quality. · Maintained compliance with Florida State Health regulations and laws, ensuring all staff members were informed and trained on relevant policies and procedures. · Assisted with employee scheduling to ensure adequate staffing levels and efficient operations while considering staff availability and workload requirements. · Effectively delegated tasks among staff members, considering their strengths and workload capacities to maximize productivity and maintain high-quality service delivery. · Demonstrated strong problem-solving skills to address guest inquiries, concerns, and complaints, striving for prompt resolution and ensuring a positive customer experience. · Actively participated in answering incoming calls, providing accurate information, and addressing customer inquiries or redirecting them to the appropriate departments as needed. · Assisted in event preparations, including coordinating logistics, setting up event spaces, and ensuring catering services were efficiently managed.