Sydney Mathis Email and Phone Number

Process employee status changes and update HR databases, ensuring accurate records.Support employee relations by addressing concerns, facilitating communication, and resolving conflicts.Review and manage FMLA claims to ensure compliance with state and federalrequirements.Oversee full-cycle recruitment, from sourcing to onboarding, enhancing team efficiency.Coordinate benefits programs, conducting orientations to ensure employee understanding.Streamline HR onboarding processes, ensuring new hires are ready to contribute from day one, enhancing teamproductivity.Implementrigorous compliance checks for HR policies, mitigating legalrisks and maintaining organizational integrity.Facilitate cross-departmental communication to resolve employee issues swiftly, fostering a cohesive work environment.Optimize recruitment strategies,reducing time-to-hire by 20% and securing top talentfor criticalroles.Maintain precise HRIS records, ensuring data accuracy and supporting informed decision-making for HR initiatives.

Partnered with senior management to align HR strategies with company goals, achieving measurable results.Managed HR metrics and audited HRIS data, ensuring accuracy and compliance.Collaborated with teams to address HR issues, implementing performance management and boosting productivity by10%.Handled employee relations by conducting investigations, mediating conflicts, and coaching managers and employees.Enhanced employee engagement programs, contributing to a 15% increase in retention rates.Conducted workforce analyses to identify talent gaps, leading to targeted recruitment strategies

Delivered Tier1IT support,resolving technical issues for users across multiple systems and time zones.Managed supportrequests via ticketing systems, ensuring efficientresolution.Processed billing requests, handling payments and providing invoices.Improved user satisfaction through effective desk side support services.Provided empathetic and patient support to non-technical users, ensuring a positive and stress-free experience.

Managed employee documentation, both physical and digital, ensuring accurate and up-to-date records.Assisted HR team with clericaltasks, enhancing overallteam efficiency.Created job postings online, attracting qualified candidates and expanding talent pool.Conducted candidate qualification tests, ensuring high standards in hiring.Researched HR trends, contributing to strategic planning and policy development

Collaborated with Leadership Development HR partners on projects, improving training processes and ensuringcompliance.Developed marketing plan to highlight L&D team services internally, analyzed LinkedIn Learning data to track userengagement, improved team visibility and engagement metrics.Scheduled and organized department meetings and training events for potential candidates.Analyzed market data with compensation, benefits, and diversity teams, enhancing decision-making.Onboarded new employees, providing specialized training and evaluating instructor skills.

Collaborated with vendors to secure replacement parts,recapturing lostfunds and ensuring service continuity.Relayed customerfeedback to enhance processes and products,resulting in improved client satisfaction.Managed initial deposits and long-term payment plans, fostering ongoing customerrelationships.Updated and maintained customer accounts, ensuring accurate and current data.Processed exchanges,refunds, and bill adjustments to resolve product or service issues efficiently.

Handled customer complaints, offering solutions to enhance satisfaction and retention.Articulated product value to prospective customers, increasing conversions and support.Reviewed and adjusted coverage levels,resolving conflicts and improving customerrelations.Ensured timely delivery of customer orders, meeting specifications and expectations.Processed and tracked sample orders, maintaining communication with sales reps and vendors