-Practices confidentiality, privacy, discretion, professional ethics, and trustworthiness while speaking honestly, calmly, and remaining neutral-Maintain Human Resource information systems and personnel files-Responsible for payroll processing, submission, W-4/1095-C/1094-C printing and filing-Takes a leadership role in the development of an employee-oriented agency culture that emphasizes quality, continuous improvement, teamwork and high performance-Conduct recruitment… Show more -Practices confidentiality, privacy, discretion, professional ethics, and trustworthiness while speaking honestly, calmly, and remaining neutral-Maintain Human Resource information systems and personnel files-Responsible for payroll processing, submission, W-4/1095-C/1094-C printing and filing-Takes a leadership role in the development of an employee-oriented agency culture that emphasizes quality, continuous improvement, teamwork and high performance-Conduct recruitment efforts, coordinating with hiring managers and communicating with and orientating candidates to build a successful team-Work with department managers to assist in carrying out their responsibilities on personnel matters, staff development, performance evaluation, conflict resolution, documentation, and terminations-Develop, recommend, and implement personnel policies and procedures and prepares and maintains employee handbook-Review and track incident reports and report all workers comp claims-Provide front line support for benefit related questions Show less

-Assisted clients, customers, and volunteers in-person and by phone ensuring they are directed to the appropriate department and/or services-Responsible for screening and allowing the entrance of the public into the building with the ability to successfully monitor tone and body language via the intercom and surveillance cameras-Developed a confident understanding of HELP Center services and alternative community resources to be able to best serve clients in a timely and efficient… Show more -Assisted clients, customers, and volunteers in-person and by phone ensuring they are directed to the appropriate department and/or services-Responsible for screening and allowing the entrance of the public into the building with the ability to successfully monitor tone and body language via the intercom and surveillance cameras-Developed a confident understanding of HELP Center services and alternative community resources to be able to best serve clients in a timely and efficient manner-Successfully formed genuine connections while maintaining clear boundaries with visitors-Consistently demonstrated empathy, trustworthiness, and a calm and friendly demeanor even in times of turmoil-Strong ability to understand and maintain confidentiality protocols-Recognized for my updated organizational techniques implemented for hygiene supplies, mail distribution, diaper pantry, and food pantry-Managed and updated visitor tracking software in order to provide data for crucial grants, scholarships, and audits-Assisted the ICARE parenting department with child care during parenting workshops designed for mothers residing in the women’s shelter, going above and beyond job duties as typically assigned-Became familiarized with QuickBooks to enhance my skill set and be able to assist the Payee department with bank reconciliations, going above and beyond job duties as typically assigned Show less

-Requested to work temporarily for a staff member on medical leave-Demonstrated expertise of the Koha database, research tools, and library resources-Complied with state laws regarding the privacy and confidentiality of library records-Assisted with the organization and maintenance of collection-Provided comprehensible computer instruction and promoted and operated the 3D printer

-Lead a team of 20+ part-time staff members with effective communication, influence, and gratitude-Provided an equally accessible, safe, welcoming space to think, meet, work, and create-Coordinated the schedules for staff, public meeting rooms, curbside appointments, and hourly station rotations using Microsoft Office and Booked scheduling software-Successfully standardized all new-hire trainings with my development of a training manual as well as various flowcharts to convey and… Show more -Lead a team of 20+ part-time staff members with effective communication, influence, and gratitude-Provided an equally accessible, safe, welcoming space to think, meet, work, and create-Coordinated the schedules for staff, public meeting rooms, curbside appointments, and hourly station rotations using Microsoft Office and Booked scheduling software-Successfully standardized all new-hire trainings with my development of a training manual as well as various flowcharts to convey and simplify complex work processes -Led monthly staff meetings utilizing agendas, action items, training exercises, team-building activities, and recognition of staff achievements -Designed attractive displays of books, media, and community resources and assisted in adult program development and promotion to meet the specialized needs of patrons for their education and personal development -Performed accurate money handling and accounting using Excel spreadsheets-Aided in the coordination of building maintenance concerns-Tracked and ordered office and library materials in coordination with Technical Services-Implemented de-escalation techniques when working with patron and staff complaints, censorship issues, and emergency situations Show less