Sydney Sutton Email and Phone Number

- Conducting prospect identification and research of prospective organizations and foundations and brings them to the Programming Support Team for qualification.- Ensuring records are updated in Charity Resource Spreadsheet and follow-up actions/additional considerations are noted.- Organizing app content and follow-ups with special attention on assisting Experience Managers to engage with tenants/clients for promotion of upcoming campaigns/initiatives.- Assisting in executing a marketing and communication plan to publicize the campaign/initiative and to maintain its momentum once the charitable engagement is public.

- Creating and delivering a workplace that cultivates community, wellness and work-life balance for clientele throughout our buildings.- Consistently identifying and attracting new clients through a variety of engagement strategies, both online and offline, such as email marketing, calls and in-person meetings.- Maintaining client relationships with consistent outreach efforts, both online and offline, to strengthen client rapport and build brand awareness.- Promoting Simpli’s technology, experiences and programs with various marketing and sales initiatives to drive tenant engagement and maintain program sustainability.- Ensuring the achievement of company-wide and account specific objectives and targets for Simpli’s programs, technology, services and events.- Developing and executing full-scope creative programs, experiences, and events that support connectivity within a remote or onsite work environment (such as: coordinating wellness programs, interactive activities, virtual/onsite happy hours and traditional events).- Supporting companies and individuals with Concierge Services to provide work-life balance and engagement initiatives.

Oversees all required facilities, room set up, equipment, technical support. These services include but are not limited to:- Directing staff and service vendors.- Assisting guests and insuring events run smoothly.- Supervising vendors to ensure compliance with policies and processed orders.- Communicating daily with the property management team, planning work schedules and checking client requirements.- Reporting and resolving customer complaints, comments and inquiries.- Monitoring of tenant/staff utilization of say spaces.- Supervising maintenance, supplies and equipment.- Maintaining and achieving engagement targets for amenity spaces.- Managing the marketing of the conference center and additional amenity spaces, including enhancement opportunities, image, brand, promotions and promotional materials.- Leading by example in maintaining service standards.- Negotiating with external service providers and suppliers, as required.- Ensuring compliance with health and safety, licensing laws and other legal regulations.- Carrying out day-to-day troubleshooting and address problems as they arise.

- Contribute to the success of the company through group bookings. - Prospect for new accounts, and the selling of the company’s event space. - Account development.- Answer/and make telephone calls to clients and prospects, composing email letters and other correspondence, respond to RFPs, and create and track group sales contracts accurately and in a timely manner. - Maintain sales office records/files, set up billing.- Setting up traces and managing daily tasks.- Represent the company at client and industry-related meetings/gatherings.- Schedule and provide tours of the centers to prospective clients.- Review arrivals and make reservations in property management system.- Coordinate catering for in-house groups.

- Contributing to the success of the hotel through group bookings. - Prospecting for new accounts, and the selling of hotel’s meeting space. - Account development.- Answering/and making telephone calls to clients and prospects, composing email letters and other correspondence, responding to RFPs, and creating and tracking group sales contracts accurately and in a timely manner. - Maintaining sales office records/files, set up billing.- Setting up traces and managing daily tasks.- Representing the hotel at client and industry-related meetings/gatherings.- Scheduling and providing tours of the hotel to prospective clients.- Reviewing arrivals and making reservations in property management system.- Coordinating catering for in-house groups using our meeting space.- Assisting in welcoming and checking in guests as needed, as well as other general administrative duties.

- Conduct and Organize G.S.S. Committee Member Meetings.- Set-up and host Thursday morning, Starwood Preferred Guests Receptions.- Strategies on way to improve guests satisfaction scores, as well as associates satisfaction. - Inspect guestrooms to assist Housekeeping in daily functions.

• Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. • Promote Crescent and brand specific marketing programs. • Make appropriate selection of rooms based on guest’s needs. Code electronic keys. Nonverbally confirm the room number and rate. • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.• Verify and imprint credit cards for authorization using electronic acceptance methods.• Accept and record vouchers, travelers checks and other forms of payments. Post charges to guest rooms and house accounts using the computer. • Retrieve messages and communicate the content to the guest. • Retrieve mail, small packages and facsimiles for guests as requested.• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. • Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.• Comply with attendance rules and be available to work on a regular basis.• Perform any other job related duties as assigned.

• Process guest arrivals and departures, including all necessary payments. • Handle and coordinate room assignments and pre-arrivals.• Handle guests’ concerns.• Handle and store luggage.• Assist with the check-in and check-out of groups and tours.• Assist other departments as required.• Maintain a safe and clean environment for guests and co-workers.