Sydney Chang Email & Phone Number

San Francisco, California, US

Austin, Texas, US

• Collaborated with Finance and Billing teams to iteratively develop and implement Power BI dashboards, effectively monitoring accounts receivable balances and claims denials in real-time for over 300 clients
• Communicated complex data insights in simple language, enabling stakeholders to understand key trends and actionable insights
• Performed ad hoc data analysis using Snowflake to address immediate needs and provide valuable insights for developing business strategies
• Identified improvements for data workflows and supported initiatives for data integrity

Wilmington, Delaware, US

• Produced quarterly reports for 600 clients using Tableau and Alteryx, providing them with a better understanding of the financial terms of their Pharmacy Benefit Manager (PBM) contracts
• Analyzed healthcare claims data, including verifying prescription drug discounts and completing end-of-year reconciliations when financial discrepancies were identified
• Supported internal and customer requests for data modeling using Excel and Tableau
• Monitored, analyzed, and implemented product enhancements in partnership with business and technical colleagues, increasing efficiency and doubling the number of daily reports
• Created complex SQL queries to troubleshoot errors in Python code and proprietary software
• Managed and documented workflow using Salesforce

Fremont, California, US

• Mined and analyzed 1000+ rows of data from the FILTR Mobile App database to drive optimization and improvement of product development, marketing techniques, and business strategies
• Created a classification model to determine the FILTR mask size of a face image
• Assessed the effectiveness and accuracy of new data sources (e.g. app databases) and data gathering techniques
• Executed testing (integration, functional, regression, exploratory, and bug reporting) for both web-based software and physical instruments
• Partnered with other teams in the Engineering department to enhance products and bring new features

Berkeley, CA, US

• Collaborated with program manager and other function leads to improve quality of services and program
• Developed training courses to equip student consultants with the appropriate knowledge
• Coordinated in-person trainings 2x/semester and prepared bi-monthly assessments for 20+ consultants to ensure high performance

Berkeley, CA, US

• Provided front-line IT support for 30,000+ students across campus under high-stress situations
• Troubleshot software, AV, and projector problems for clients
• Monitored computer lab facilities to ensure safe and proper order

Berkeley, CA, US

• Utilized Microsoft Excel to organize 10000+ ETS company-wide transactions
• Developed a data-cleaning strategy for all data entries and organized future data sets in a more readable manner
• Recorded spending patterns, allowing the Finances director to better allocate resources