Sydney King Email and Phone Number

The True40 COO works with CEO, Master Trainer, Creative Team, and individual studio teams to create a cohesive and consistent brand and experience for clients. Her focus is on consistency across operations, creative direction, and relations. Job responsibilities include:• Works with CEO to develop and implement goals• Communicates goals with corporate team and franchisees• Measures goals to evaluate what is working and what needs to be adjusted• Leads franchisee communication• Ensures franchisees have corporate accountability• Works with creative team on challenges, graphics, social media presence, branding + messaging• Works with studio owners/teams prior to and after opening• Works with CEO in training franchisees, managersDevelops and maintains high operational expectations and standards• Equip owners/managers with tools on how to lead a teamPartners with Master Trainer to ensure quality control is maintained across studios• Partners with CEO to plan continuing education opportunities, annual corporate retreats, company wide opportunities etc.• Seeks out strategic partnerships + collaborations• Corporate wellness partnerships, giveaways• Travels to studios as needed for regular check insDevelop and lead innovative business processes that drive increased membership, engagement, and sales revenue

Leads team + works with owner directly; Point of contact for all staff providing support + making sure studio runs efficiently; Manages marketing plan including social media management and event planning from creation to completion; Runs + maintains daily KPIs; Manages scheduling, hiring + firing of team members; Coordinates and fosters community partnerships; Multi-location management

Craft small to large scale floral arrangements; Assist in coordination of events; Establish and maintain best practices from the creation of products to completion of day; Ensure excellence of practice is maintained in order to uphold brand image

Assists the owner with operations-related task including: website development and maintenance, social media content creation and management, consumer communication and email development, participant communication and coordination.

Processes inbound customer service requests and inquires via phone, e-mail and Internet portals. Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company provided services as well as communicating effectively with team members within the customer operational department. Responsible for creating weekly reports.

Crafted floral arrangements with artistic liberty at small to large scale events; Oversaw and facilitated team of 4 designers, assigned job functions, and enhanced communication; Established and maintained best practices from the creation of products to completion of day; Ensured excellence of practice is maintained in order to uphold brand image.

Educated off-site contacts on strategies to enhance child care effectiveness; Created engaging marketing materials for website, social media campaigns, and print collateral; Led a session or the Focus on Family Childcare Conference, held each year; Participated in a national conference in Chicago attending sessions to increase industry acumen.

Assisted master florist in crafting arrangements and developing new products; worked in every stage of event management, from planning, to execution, and completion.

Represented Auburn University; Fostered genuine relationships with peers, Suiteholders, and Suite Guests in Jordan-Hare Stadium; Practiced hospitality; Maintained professionalism + provided customer service during events.