Sydney Van Hoose Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, Us

• Triaged assisting customers at front of house, inputting online orders, preparing, and serving food in a busy restaurant and live event space• Maintained consistent communication with team to adjust pace of service based on customer demand, inventory levels, and team’s ability to fulfil orders expediently

Seattle, Washington, Us

• Selected as store’s Customer Service Star in December of 2021 because of my talent for building relationships with our diverse customer base and for leading our front-end team during high-volume shifts• Managed front-end checkout operations in an extremely fast-paced environment by assessing level of demand for cashier service and by fielding customer requests, problems, and store safety risks• Supported team members by serving as go-to resource for problem-solving technological issues and complex transactions

San Luis Obispo, Ca, Us

• Pioneered the implementation of novel systems of procedures and documentation to increase the reception team’s operational efficiency and improve sales outcomes• Collaborated with business owner and used product knowledge to remodel the backend of business management software to elicit mobile app sales of membership services• Balanced competing priorities of customer reception, membership sales, and all administrative and backend sales tasks including scheduling, reporting, sales accounting, lead follow-up, retention outreach, resolving customer account issues, etc.

• Assessed organizational efficiency of administrative and accounting practices and implemented new systems in Excel and Google Sheets to cultivate ease-of-use• Verified employer’s calendar history to track client billing, generated invoices, and communicated confidentially with therapy practice clients via email• Formatted, edited, and reconciled documents in Word and Google Drive

San Luis Obispo, California, Us

• Collaborated with team members to resolve a technical issue for a South Korean entrepreneur whose customer-facing app listing displayed their business location in North Korea• Tactfully guided an escalated customer through the software onboarding process by crafting system-specific workarounds for her business structure by a strict launch deadline• Prioritized varying demands including scheduling with extensive constraints, meetings, remote customer product training sessions, product and industry research, onboarding plan formulation, and email communication with team members and clients via Outlook and Salesforce• Recorded detailed training notes, tracked training progress,

San Luis Obispo, California, Us

• Facilitated the adoption of sales and marketing initiatives by emailing and calling existing customers to notify them of new features and by providing feature setup walkthroughs• Independently learned SQL and reconciled data between Excel and Microsoft Access to identify positive lead outcomes, yielding over $2,000 in sales commission in a single month• Monitored and reported marketing feature opt-in outcomes in Google Sheets and Salesforce

Bachelor Of Arts - Ba, Sociology

Coursework Completed Towards B.A., Sociology

Associate Of Arts - Aa, Sociology; Social & Behavioral Science

Coursework Completed Towards B.S., Psychology