As a service minded Technical Support Engineer, I have dedicated my career to solving complex technical problems, while maintaining exceptional customer service. This involves diagnosing issues, monitoring environments, implementing solutions, while leveraging advancing technologies. Earlier in my career as a system administrator, I prioritized the reduction of upgrade and deployment times, as well optimizing current process while leveraging the latest technologies to ensure a constantly advancing infrastructure. As a Senior Technical Support Engineer my focus has shifted to better understanding my customers needs and being their champion. I leveraged my ability to read and understand issues, triaged escalations, provided detail documentation as well as root cause analysis. I have also mentored and trained other team members, and exhibit skills in documenting and implementing more efficient procedures. Some of my strengths are the ability to work well under pressure, work as a team, identify and prioritize problems, communicate effectively to the pertinent parties, provide a workaround and advocate for a future fix. As part of my DevOps role I monitored debugged, and deployed our test and production environment.In my spare time I exercise my curiosity for new technology, constantly testing and exploring new scenarios. I have implemented a hypervisor, which drives my docker hosts, where I am able to containerize my most of my home infrastructure. If you would like to connect and talk more about my career or technology please contact me via LinkedIn or email. I always welcome new ideas, technologies and relationships.
