Develops and implements plans for strategic accounts that exceed expectations in revenue retention/growth, account profitability, and customer satisfaction.Coordinating the Work and Activities of members to work together to accomplish tasks.Assures that revenue produced each month from current sales and collections within the IBC exceed total operating costs (i.e., power delivered, payroll, transportation, and other operating expenses) by the percentage specified in the annual operating budget. Assures that the number of customer complaints related to billing errors or slow response to service requests show a continuous declining trend. Assures that line maintenance personnel assigned to the IBC are most effectively utilized in responding to emergency repair calls, removal of direct hooks and other fraudulent wiring ,connections, and in preventive maintenance programs designed to reduce the number of power failures .Effectively utilize resources to solve issues and create solutions to customers' needs and problems.To promote manpower development and capacity building while also providing motivation and better working environment to staff and boast their morale. Collaboration with all levels of management, set standards to achieve different goals in terms of business and customer service.Arrange development and training of staff and managers to build object oriented organization.Planning and management of Human Resource positioning right person for right job.Ensure safety of field staff by providing them proper training and strict Supervision to comply Safety Policy during their duty hours.Distribution of electricity within the defined area including residential, commercial and industrial consumers. To exceed our customers’ expectations with reliable, stable and affordable electricity, with service to match.

Develops and implements plans for strategic accounts that exceed expectations in revenue retention/growth, account profitability, and customer satisfaction.Coordinating the Work and Activities of members to work together to accomplish tasks.Assures that revenue produced each month from current sales and collections within the IBC exceed total operating costs (i.e., power delivered, payroll, transportation, and other operating expenses) by the percentage specified in the annual operating budget. Assures that the number of customer complaints related to billing errors or slow response to service requests show a continuous declining trend. Assures that line maintenance personnel assigned to the IBC are most effectively utilized in responding to emergency repair calls, removal of direct hooks and other fraudulent wiring ,connections, and in preventive maintenance programs designed to reduce the number of power failures .Effectively utilize resources to solve issues and create solutions to customers' needs and problems.To promote manpower development and capacity building while also providing motivation and better working environment to staff and boast their morale. Collaboration with all levels of management, set standards to achieve different goals in terms of business and customer service.Arrange development and training of staff and managers to build object oriented organization.Planning and management of Human Resource positioning right person for right job.Ensure safety of field staff by providing them proper training and strict Supervision to comply Safety Policy during their duty hours.Distribution of electricity within the defined area including residential, commercial and industrial consumers. To exceed our customers’ expectations with reliable, stable and affordable electricity, with service to match.

Responsible for Managing Dist. Legal Department both operationally and administratively befittingly employing the available workforce and material resources to perform the assigned Role & functions.Responsible to recover disputed amount from litigation cases by handling them through negotiation (Out of Court Settlement).Manage around 6000 complaints annually that are formally registered by consumers at EIK/Sect. Energy/Wafaqi Mohtasib/NEPRA/Civil Courts.Successfully recovering PKR. 250 Million PER QTR from litigation cases as a target assigned by management. Developed Billing dispute Management software (BDMS) to maintain Computerize record & paper less environment for Timely, speedy & authentic communication.Designing and implementing loss reduction and recovery enhancement strategies to increase overall growth. Building and maintaining effective relationships with internal and external customers. Lead Safety project and successful in maintained zero accidental risks at field work till date. (Achieved 03 awards in last 2 years for keeping best safety standards).Ensure daily, weekly workload routines and periodic performance reviews.Close monitoring of business so that the financial targets should be met.

Responsible to report Deputy Chief Distribution Officer (Region IV) to ensure that all proposals, projects and contracts across the regional business operational activities managed in a timely fashion that maximizes the organizations income and profits as a whole. Prepared regional budget for consecutive two years according to the financial targets and ensured material availability and consumption. Established and implemented departmental policies, goals, objectives, and procedures.Facilitate communication between employees, managers and other concerned departments.Ensure daily, weekly workload routines and periodic performance reviews.Financial vetting of system improvement proposals. Conduct training sessions with new staff and plan training sessions for employees across the board.Participate as a team member for SAP-ISU implementation program. Worked on Energy Balancing Project for 11 kV feeders to find out HT & LT losses.Project planning & implementations especially under loss reduction programs. Successfully mapped consumer on each PMT through field survey. Execution of load shedding plan on medium, high & Very High loss feeders. Exempted Load shedding on low loss feeders through loss reduction projectIncreased number of MTLS in Region with in a budget as per other Regions through time management.Created an environment to follow safety protocol as per Company safety criteria and successfully achieved consecutive awards in Region & PSC department

Maintain & Achieve Company monthly revenue through Value Added Sales.Assists the entire Branch’s Department Managers (Corporate Sales, Network Operation, Finance, Corporate Support, Marketing, and Radio Frequency & Admin) to maintain & achieve department's KPIs & targets.Lead meeting with all the department heads for daily, weekly, monthly progress.Plan meeting within a city & outside of city with existing and new Value added Customers to promote Company revenue. Manage and provide training session to the entire Department’s Manager for new technologies & Procedures.Monitor competitor new product rates and analysis for our existing and new customers.Manage customer care activity through survey for client feedback regarding the service and prepare fortnightly report in this regard Providing technical support to corporate customers.