Lead Business Transformation strategy for International market while partnering with the Segment and Product Owners and their Leadership teams to scope and drive projects that deliver a combination of revenue enhancement, Process improvement and cost optimization. Deliver highly impactful scaled business transformation to drive direct P&L benefit.Partner with the Regional General Managers and their Leadership Teams on challenging the status quo to successfully scope potential revenue enhancement, cost reduction or process improvement opportunitiesProvide project leadership to cross functional teams and effectively utilize project management techniques to organize, plan and execute initiatives while meeting or exceeding timelinesOwn PTI targets associated with identified initiativesDevelop strategies for improving revenue and margins and overall business performance through internal and external analysisProvide consultative advice and support to drive change management initiatives and associated communication programsCollaborate with the regions to analyze, develop, implement, validate and track identified benefits and provide project reporting where requiredIdentify, innovate, and execute transformational new business development opportunities

Strategic growth and margin expansion though business insights within B2B spaceProvide consultation and analysis to the organization to drive superior business performanceDevelop and implement strategy to maximize customer spend & entrenchmentIdentify and implement process improvement to maximize organization efficiencies and productivityCollaborate with Global teams to share and implement best practices across segments, business units and global regions

Develop strategies for improving revenue and margins and overall business performance based on internal and external analysisDrive an ambitious business change agenda working with the Leadership Teams of Global Commercial Payment to identify actions that can deliver sustainable improvements in revenues, business processes, and marginsPartner to challenge the status quo to successfully scope, size and drive implementation of identified Business Transformation opportunitiesIdentify, innovate and execute transformational new business development opportunitiesEffectively employ financial, project management and six sigma approaches and resources to organize, plan and execute initiatives while meeting or exceeding timelinesProvide consultative advice and support to drive change management initiatives and associated communication programsCollaborate with Central teams to prioritize and execute regional and global BT initiativesDeliver against aggressive in-year targets to contribute to P&L outcomes

Lead the development and execution of continuous improvement across Sun Life to create a consistent approach for managing the business processManaged deployment of best practices related to Lean Management tools such as using Voice of the Customer (VOC) reporting, process mapping, waste identification toolsProvided presentations to senior management on the progress of process improvement initiatives Developed and nurtured partnerships with Business Unit leaders to deliver on yearly business transformation target

Internal consulting group charged with accelerating business service delivery, delivering Lean and Six Sigma-driven process transformation, managing project governance and portfolio management processes, and improving project management competencies.Project Governance and PMO:Developed and implemented global large project governance process and balanced scorecard to provide stakeholders and senior management with visibility into project performance against standard delivery metrics.Developed project health assessment process to ensure projects are set up for success. Implemented a project recovery process for turning around under-performing projects. Initial use of process led to gap identification and realignment with strategic digital servicing program.Led and coached business operations team in Six Sigma process to improve cycle times and reduce defects in development and delivery process. Team assessed all process change levers including organizational structure, role definitions, staff competencies, policies, and enabling IT systems. Reduced process defects to zero and reduced cycle time to improve resolution-dates met to 98% from 65%.Spearheaded project as part of a working capital improvement initiative. Delivered cash flow improvements enabling $4M in savings through outsourcing and digitalizing services.Facilitated seven process redesign as part of key initiative to virtualize E2E back-end dispute process and increase internal servicing capacity by 50%. Responsible for training process design teams in process improvement methodology, defining team scope and process improvement metrics, and providing quality assurance over key process change ideas.Led the deployment of automation initiatives, reducing working inventory by 50% and mitigating approximately $1M in potential write-offsInfluenced key decision makers skeptical of the value of Lean, Six Sigma and virtualization by focussing and addressing concerns over ROI.

Successfully gathered business requirement to prepare vision document defining problem statement, functional and non functional requirements for the projectPrepared use cases through ongoing communication with Subject matter experts and stakeholdersCreated and developed use case model, activity diagrams, sequence diagrams, collaboration diagrams and Domain model to aid in the Realization of Use Cases and to communicate business requirements to involved parties (development/testing)Acted as key reference to provide insight and recommendations about system processesLead the Business Continuity Plan for the organization and created definition for the documentation and testing of supported systemsInvolved in program and system research, analysis, design, and problem resolutionContributed in the impact analysis of new programs, products, features to evaluate their impact on existing systems and operations