Value Group of Companies is an umbrella of companies including Value Exporters, Value Farms, Value Management Services and Value Real Estate owned by my family. As a director of operations, I oversaw day to day operations of Value Farms and Value Exporters. Several transformations were implemented across the said companies under my supervision. Furthermore, I'm the co-founder of value real estate which was incorporated in September 2022.

As an Escalation Desk Officer for Call Center Operations Inbound, my key responsibilitieswere as following:To attend to escalated customer calls transferred from the associate level staff.To liaise with different departments of the Bank to find resolution for the cm and henceDe-escalate the issue.To provide feedback to the associates on how to handle the calls more effectively.To follow-up with the customers under escalated cases queue for end to end resolution.To provide the process gaps to the management for process enhancements.To work on the Expedite Request Queue.

As a PRB Executive my core responsibilities in the institution were as below:To attend to high end customers of the Bank.To liaise with different departments of the Bank to get issues resolved for thecustomers.To reconcile customer’s credit card and account statements.To remove ambiguities from newly introduced processes by providing the feedback tothe concern departments.To de-escalate potential social media and central Bank complaints.To convert detractors into promoters by providing high quality and exceptionalservices.To provide end to end service to Priority banking and Private banking customers.To highlight point at issue to the management to minimize customer impact.To get exceptional approvals from different departments to cater the needs ofthe customers.

As a Customer Service Representative, my key responsibilities at my last workplace for the initial post were as following:To attend the calls of customer and assist them with their queries.To raise the correct service requests on behalf of the customers.To handle the complaints of irate customers.To provide immediate resolutions to the customers regarding their issues.To optimize the customer service.To give an extra mile service to the customers when required.To stay within the guidelines set by the Bank while assisting the customers.To achieve high Customer Satisfaction.To stay calm and patient with agitated customers.

As a Customer Service Cum Sales Representative my key responsibilities at Cupola Teleservices LLCwere as following:To assist the customers with their financial inquiries.To build the rapport with the customers.To be polite and apologizing if required with the customers to enhance their experiencewith the institution.To call existing customers of HSBC and make them aware of Balance Transfer andCash Installment Plan.To inquire about any requirements regarding these facilities.To place the offer if there is any requirement.Coordinating with Verification Team to get the Verification Process done.To follow up with the customers to see whether the transactions have been donesmoothly or not.To upsell existing customers.

Responsible for sales and pipeline creation for the assigned set of customers.Promoting the image of the company as a leader in technology services.Highlighting the benefits of the companies software products and services.Answering any technical IT questions that clients may have.Arranging for software demonstrations for customers.Working in a team to achieve a high set of daily and monthly goals. Giving guidance to the trainees.