Operation Manager with 12 years of total IT exp.Having good leadership skills and can handle team on-site - off-site. Having good knowledge of ITIL and ITSM process and can run project as per contract assigned. Managing Operations of End users, Network, Server, Storage and DB.Managing Operations related to Incidents, Problem management, Change management and Events Management and auditing P1,P2,P3,P4 and VIP Tickets.Monthly MPR with clients to discuss on Highlights and Lowlights of the project, Tickets, SLA and implementing new ideas for better project runningAlso I am a part of ISO Audit on behalf of my company when conducted.Manage CMDB along with Assets Manager.Good Exp on DC and NOC Operation ,Client Management, Customer Relationship Management and Team Management Certification - ITIL and JNCIA . Tool used - Manage Engine(Service desk plus and OP Manager), CA Spectrum service desk, CA Spectrum Monitoring and Sapphire.Educational Qualification - MBA and B.Tech