Handling day to day client issues and tracking it.Scheduling and planning.Analytical and organised in approach.Using Root Cause analysis to identify problems.Managing and prioritising a busy workload.Comprehensive understanding of management systems.Effectively dealing with conflicting demands.Managing client expectations.Strong, proven negotiation skills.Ability to influence key decision makers and firms.Analysing networks and systems & implementing new ones.Ability to form, train and develop a logistics team.

Operating telephone equipment, automatic dialing systems, and other telecommunications technologies. Influences customers to buy a product (Real Estate) by following a prepared script to give product reference information.Sharing interested customers details to Clients through Data Management systems and keeping a record of it.Scheduling customers appointment with key account manager available at location for site visits.Additional Responsibilities:Visiting Client location to experience the product.Conducting refresher training about the product.Validating the leads generated and bifurcating as Valid and Invalid as per process.Prepare and present data through reports on a monthly/periodic basis to clients for the review

Addressing customer queries and issues related to the product and services via Operating telephone equipment and other telecommunications technologies.Letting the customer know the cause of the problem and resolving the same with adequate information and help. if any assistance required scheduling customer appointment with Technician for better resolution.Keeping records of customer interactions and different transactions, recording details of complaints, comments and inquiries.Follow up to ensure appropriate action has been taken on customer requests and complaints.Assisting in sales or getting hold of potential customers by answering product and service questions; pitch any new product or service the company may be providing.