• Tableau Dashboards, Excel Dashboards, Data Analysis• Implemented Veeva CRM across Pakistan, Trained 300+ employees on Veeva CRM.• Worked directly with the Support teams to bring open Help Desk issues to a resolution by triage and monitoring progress.• Monitor KPIs defined by National Sales Managers.• Send monthly Call analysis to all National Sales Managers.• Prepare Presentations for quarterly meetings.• Build Veeva reports to support offline excel tools and… Show more • Tableau Dashboards, Excel Dashboards, Data Analysis• Implemented Veeva CRM across Pakistan, Trained 300+ employees on Veeva CRM.• Worked directly with the Support teams to bring open Help Desk issues to a resolution by triage and monitoring progress.• Monitor KPIs defined by National Sales Managers.• Send monthly Call analysis to all National Sales Managers.• Prepare Presentations for quarterly meetings.• Build Veeva reports to support offline excel tools and spreadsheets, with extensive formulas, macros and template versions.• Engaged with the business and end user teams to understand pain points and solution issues in conjunction with regional support teams.• Worked with BU and Brand Lead to understand business needs and implement on Veeva CLM, Approved Email and Veeva Engage.• Defined and developed full SOPs on the process to maintain and enhance the field and patient focused commercial & medical systems to leverage in their roles.• Trained staff who support’s customer facing roles, worked closely with the business units in the development, communication and training of Veeva/CRM changes or enhancements.• Developed SOPs for application QA process, application development, dashboards, reports.• Managed overall Veeva configuration, deployment, and functionality of the CRM functions. Show less

Building a personal relationship with key client staff.Successful service delivery - SLA achievement and high level of customer satisfaction.Monitoring overall performance of services.Collaborating with senior management on client account management and growth.Ensuring operations teams are aware of changes and are prepared.Building service reports.Service reporting and sponsoring service delivery meetings.To manage the Customer Relationship Manager(CRM)team and to… Show more Building a personal relationship with key client staff.Successful service delivery - SLA achievement and high level of customer satisfaction.Monitoring overall performance of services.Collaborating with senior management on client account management and growth.Ensuring operations teams are aware of changes and are prepared.Building service reports.Service reporting and sponsoring service delivery meetings.To manage the Customer Relationship Manager(CRM)team and to ensure that the servicedelivery to customers.To ensure the team has the requisite skills and tools to do their jobs effectively and efficientlyand to work closely with the Support teams. Show less

Managing and leading the project team.• Recruiting project staff and consultants.• Managing co-ordination of the partners and working groups engaged in project work.• Detailed project planning and control including:• Developing and maintaining a detailed project plan.• Managing project deliverables in line with the project plan.• Recording and managing project issues and escalating where necessary.• Resolving cross-functional issues at project level.• Managing… Show more Managing and leading the project team.• Recruiting project staff and consultants.• Managing co-ordination of the partners and working groups engaged in project work.• Detailed project planning and control including:• Developing and maintaining a detailed project plan.• Managing project deliverables in line with the project plan.• Recording and managing project issues and escalating where necessary.• Resolving cross-functional issues at project level.• Managing project scope and change control and escalating issues where necessary.• Monitoring project progress and performance.• Providing status reports to the project sponsor.• Managing project training within the defined budget.• Liaises with, and updates progress to, project board/senior management.• Managing project evaluation and dissemination activities.• Managing consultancy input within the defined budget.• Final approval of the design specification.• Working closely with users to ensure the project meets business needs.• Definition and management of the User Acceptance Testing program. Show less

• Expertise on the following HRMS modules. Human Resources(HR), Payroll, Advanced Benefits(AB), Time and Labor(TL), iRecruitment, Travel Management, Employee Self Service(ESS), Manager Self Service(MSS).• Fit/GAP Analysis, Conversion Design and Go-Live Test Scripts documentation for HR, ESS, Payroll modules.• Assisted in server preparation and Application Implementation Methodology.• Strong management, organizational and communication skills displayed during communication with… Show more • Expertise on the following HRMS modules. Human Resources(HR), Payroll, Advanced Benefits(AB), Time and Labor(TL), iRecruitment, Travel Management, Employee Self Service(ESS), Manager Self Service(MSS).• Fit/GAP Analysis, Conversion Design and Go-Live Test Scripts documentation for HR, ESS, Payroll modules.• Assisted in server preparation and Application Implementation Methodology.• Strong management, organizational and communication skills displayed during communication with clients, project stakeholders, key users, technical team and project status/review meetings.• Experience in design of RICE (Reports, Interfaces, Customizations and Extensions) objects to as per the custom business process within HRMS implementation.• Sound understanding and expertise in HRMS architecture and integrations between modules especially for HRMS areas.• Excel in Human Resource business process mapping for Hiring, payroll administration, absence management, performance management, benefits administration, time management, termination processes.• Excellent ability to support multiple simultaneous technical assignments in a fortune organizations as well as leading the team.• Sound experience HRMS new features including Multi-Org Access Control.• Outstanding expertise in gap analysis, application design, application configuration, application customization and personalization, UAT run and production support.• Expertise in Payroll configuration with Time and Labor and Benefit modules in Multi-Org environments. Show less

• Lead the creation and maintenance of user and technical help desk procedures.• Facilitate business process definition and modeling.• Work with the project team to proactively find simple, effective methods to meet requirements of departments.• Keep project manager and project team fully informed of issues as they arise.• Developed and implemented various interface applications. • Make recommendations regarding changes to internal procedures and/or software… Show more • Lead the creation and maintenance of user and technical help desk procedures.• Facilitate business process definition and modeling.• Work with the project team to proactively find simple, effective methods to meet requirements of departments.• Keep project manager and project team fully informed of issues as they arise.• Developed and implemented various interface applications. • Make recommendations regarding changes to internal procedures and/or software customizations.• Proficient in defining Users, Responsibilities, Creating Functions, Menus, Request sets, Request groups, Registering Concurrent programs, Lookup types and defining Value sets.• Strong management, organizational and communication skills displayed during communication with clients, project stakeholders, key users, technical team and project status/review meetings.• Excellent ability to support multiple simultaneous technical assignments in a fortune organizations as well as leading the team.• Good understanding of data flow in the different modules of Oracle Applications• Excellent problem-solving skills and ability to multi-task Show less

• Configure the software to replicate the required business processes and analytical/reporting needs.• Developed and maintained ERP systems.• Presentation of ERP System to potential customers in the sale process and coordinate presentations with business partners.• Designed application specifications• Coordinate programming team for changes in the applications. • Develop and support reports through Crystal Reports 9.0 which provide statistics reporting to company.• Work… Show more • Configure the software to replicate the required business processes and analytical/reporting needs.• Developed and maintained ERP systems.• Presentation of ERP System to potential customers in the sale process and coordinate presentations with business partners.• Designed application specifications• Coordinate programming team for changes in the applications. • Develop and support reports through Crystal Reports 9.0 which provide statistics reporting to company.• Work with ERP business process owners, super users and Project management team to assess business-to-software fit.• Software design, development and support for new client systems, and troubleshooting and software/technical support for existing clients. Show less