 Participated in a weekly team meeting to develop better plans and revise proper protocols to meetobjectives Ensuring policy updates and SOP’s are understood and implemented at all the times Engaging with the team in discussions and shared new ideas to develop and grow process andimproving Client’s Advert policies and tools Operate at optimal productivity and quality levels at all times to meets the SLA requirement setforth by the client/business stakeholders Lead and participated in initiatives to innovate and implement large scale improvement to theprocess, systems, and tools Delivering and maintaining the best performance in terms of production and accuracy

US Based Tax AnalystXonobics IT services – Hyderabad, Telangana Responding to taxpayer questions and help individuals complete and file tax documentation Offered clients recommendations to reduce tax liabilities Provided information about available products and services, including individuals filling andbusiness filling services, to clients, resulting in increased business opportunities Initiated timely response to calls, emails voicemails and written correspondence Communicated complex tax issues and terminology with others by explaining in easily-understood terms Forwarding complete client file to the respective department or team for further proceeding Maintaining records of clients available status and follow up accordingly