As the IT Manager at Belhasa Actioncrete International, I lead a team of IT professionals to provide full IT, ERP, and CRM support to the company's employees and management. I have over 24 years of experience in the Middle East, working in various IT domains such as system and network administration, IT service management, IT infrastructure implementation and management, network and security management, and digital transformation.I have successfully implemented IT policies, ISO procedures, ITIL framework, BCP, and DRP, ensuring regulatory compliance, process adherence, and service continuity. I also have a track record of designing and deploying new IT systems and services, upgrading legacy systems to new technologies, and managing and procuring company-wide hardware. I hold MCSA and MCSE certifications from Microsoft and ITIL from EXIN. I am passionate about leveraging IT to enhance business performance and customer satisfaction.