Syed Riyazuddin Email & Phone Number

An international track record of successfully prioritising, managing, and planning strategic business-led technology initiatives with an emphasis on enhancing customer experience and operational effectiveness. Seasoned in overseeing concurrent complex programs and leading cross-functional multi-disciplinary teams.Over 14 years of Agile experience, well-versed in developing enterprise level Agile transformation strategy, and providing direction and thought leadership in transforming organisational culture and processes.Proven leader in Digital Transformation with over 12 years of experience leading groups that build and deliver digital products and services via Mobile, Web, WhatsApp, social media, and Assisted channels; this involves integrating with chat-bots, call centres, analytics, CRM, and CMS applications.AREAS OF EXPERTISE- Transformation Program Office (TPO), Community of Practice (CoP), Change Management- Digital Transformation: manual to Straight Through Processing (STP), Omni-channel experience- Agile Transformation: Organisational assessment, Enterprise Agile Coach, Maturity Framework, Group training, mentoring Agile coaches, Setting up KPIs and OKRs - Agile and Hybrid delivery frameworks: Scrum, Kanban, XP, Lean, SAFe, Scrum of Scrums, Spotify- Test Automation, DevSecOps, CI CD, TDD/BDD, UAT and Production Release Management- Atlassian suite: JIRA, Confluence, Trello, Portfolio for Jira, Bamboo, etc.- Lean UI/UX, Design Thinking, Design Sprint, CX, and User Research- Project and Program Management, Portfolio management, IT-business partnership, Customer Success- Budgeting, Risk Management, Resource Management, Vendor Management, Reporting, and Governance - Stakeholder management (up to CxO level), influencing, presentation and communication skills- Cloud infrastructure (IaaS, PaaS, SaaS), Microservice based system architecture, Application Containerisation- Full-stack Microsoft .NET and SQL Server development and DevOps engineering background

Listed skills include Agile Methodologies, Scrum, .Net, Microsoft Sql Server, and 61 others.