Eben Sykes Email & Phone Number

Annapolis, Maryland, United States

Glen Burnie, Md

Key Accomplishments: Managed and executed complete IT operations for nine months while the Director of IT position was vacant. Worked to develop and mentor internal talent to establish a well-defined desktop support role. Executed the company’s first large-scale workstation tech refresh. Assisted with Office 365 and Exchange Online migration. Recipient of two company-wide “Above and Beyond” quarterly customer service awards.Administration of Windows Server environment, including integration with vCenter, vSphere, Nimble storage array, and Veeam backup. Implementation and maintenance of Barracuda ESS and Sentinel. Manage deployment server and maintain images via MDT and WDS. Routing, switching, wireless (primarily on Aruba).Provision IT assets to employees, including specification, purchasing, configuration, and end-user training. Tier II/III escalation point for help desk (Datto RMM, Autotask, Spiceworks). Repair hardware, including workstations and mobile devices (phones, tablets). Responsible for mobile device management and contracts. Asset management and tracking, including software licensing and compliance. Maintain user knowledgebase, develop and document standard operating procedures.Current user base is ~550, including ~350 between two local branch offices, ~100 distributed across the county on customer sites, and ~100 in the field.

Glen Burnie, Md

Duties existed in two spheres: software/database development in support of the Sr. Software Developer and systems administration / desktop support in support of the MIS Director.Design, administration, and maintenance of MS SQL Server backend to ensure that Vision's custom internal CRM and Project Management software (user base ~350) is interoperable with our accounting data warehouse and other integrated systems e.g. timekeeping, SharePoint, Active Directory.Creation and maintenance of custom reports driven by data derived from our CRM. In this capacity I gather requirements through inter-departmental collaboration, develop and maintain stored procedures in MS SQL Server, and develop the report front-end in either Crystal Reports or SSRS.SharePoint administration, help desk support, new employee workstation setup, workstation hardware repair and installation, data center monitoring, FTP site administration, database and file share backups and restores, mobile device repair and configuration.

Provided support to the Proposal Manager in the execution and publishing of pre-bid and technical proposal projects. Duties comprised the coordination of stakeholders, document management, copy editing, maintenance of past performance and reference databases, generation of original narrative, and assembly/delivery of soft and hard copy proposal presentations.Fulfilled various roles supporting the development of marketing and administrative materials, social media presence, and copy editing of internal training resources. Provided support during a period which saw annual revenue increase from 54M to 78M for a YOY growth rate of 44%.

Owings Mills, Md

Responsible for the complete operations of a retail store specializing in premium tobacco products including hand-rolled cigars and custom-blended pipe tobaccos.Managed a five-person sales staff, performed extensive product research, directed merchandising, wrote and delivered daily bank deposits, conducted inventories, compiled and submitted reports, and collaborated with ownership on strategic planning for marketing, advertising, and social media.Served as IT systems administrator and webmaster for all three stores in our chain, maintaining our website, computer hardware, point-of-sale software, wired and wireless infrastructure, and data communications between branches.

Bachelor Of Arts (B.A.), English (Writing Track)

A.A.S., Network Technology

Activities and Societies: Dean's List, Phi Theta Kappa