Sydney Lowe Email & Phone Number

Red Deer, Alberta And Fredericton, New Brunswick

• General Manager, Market Recruiter, Labour Management Expert, Loss Prevention ExpertRecruited back to Old Navy after working for the company from 1996-2010. Managed multiple stores in Calgary in the first year.
• Drove sales in Red Deer store from -4% to LY to a +4.5% comp the next year; awarded Best Conversion Improvement and Best Average Transaction Improvement in 2018
• Surpassed sales budget in Fredericton by 241% in first two quarters; awarded Best Increase Over Budget and Best Controllable Contribution in 2019
• Increased the customer data capture rate in Red Deer from 2.4% (lowest in the entire company) to 18%; maintained a 30% in Fredericton
• Ranked top 3 in district for NPS Customer Satisfaction
• Greatly improved morale, increasing Employee Engagement Survey scores by 11%

Calgary, Alberta

• Store Manager, District Customer Satisfaction Coach, Marketing Committee Member Recruited to take over the first LEGO store in Canada in Calgary that struggled since opening approximately 18 months before – the.
• Awarded 2012 Exceptional Sales Performance; performed 3-5% over sales budget year after year – increased sales volume from $4M to $4.5M
• Earned a “world class” Net Promoter Score of 80%+ each year; coached district with best practices to drive the same results
• Earned maximum scores of 108% on more than half of the store’s mystery shops
• Developed and promoted 2 full-time support managers and 6 part-time supervisors internally
• Supported the setup, opening, and training of the first Edmonton store

Based In Edmonton, Alberta

• Recruited by Director of Visual Merchandising to improve visual execution & standards in the western region, a territory that had a long history of poor compliance and dimimishing sales. This complex, challenging.
• Took over a region that contained the highest number of “vintage” stores that had never been updated or renovated
• Audited stores and implemented customized plans to improvement store standards and drive key levers
• Revamped the company’s visual audit to improve execution and branding
• Analyzed sales and item movement reports to identify opportunities for new visual programs, and measure results of changes to store standards
• Set up and opened new stores, relocated stores to new sites without closing, and renovated 4 locations, on schedule and within budget

Edmonton, Alberta

• Recruited to open the second Apple store in Edmonton. Lead, coached, and supported a team of 125 Specialists as a key member of the management group, with direct accountability for the store’s “red zone” – the front.
• Delivered $25M in sales in the first year in three quarters
• Hand-picked to turn around every customer experience with a Net Promoter Score below a 7 for Likelihood to Recommend
• Lead team through pivotal rollouts of new product releases (iPhone 4, iPad)

Ottawa And Toronto, Ontario; San Francisco, California; London, England

• Worked in 10 different positions in 13½ years: General Manager (2009-2010), Project Manager, Product Training, Real Estate Operations, Field Visual and Staffing and Scheduling (2004-2009), Merchandise Manager.
• 2009. Reinvigorated training tools and resources for new products for 900+ Gap locations; this content was also used by Gap’s emerging franchise market
• 2008. Developed product information training for a significant relaunch of denim for Gap
• 2007. Successfully tested and rolled out a Standard Remodel process that allowed stores to remain open during renovation
• 2006. Developed and implemented remodel processes for 4 different types of real estate activities; these processes were adopted by Old Navy and Banana Republic
• 2006. Developed fun and engaging training tools, and forecasted labour workload needed to improve visual merchandising execution and standardize product flexing decisions in 1100+ Old Navy stores

Ottawa And Cornwall, Ontario

Executed weekly sales flyer promotion to drive sales and maximize gross marginSupervised overnight replenishment crew to ensure all departments were in an in-stock positionPlanned and merchandised seasonal departments early to maximize sell through of full priced product

Diploma, Business Retailing

Certificate, Hotel/Restaurant Management

Diploma, Fashion Merchandising

Activities and Societies: President of FMSA (Fashion Merchandising Student Association)

College Preparatory