Sylvia S. Email & Phone Number

Willoughby, OH

• Enter daily cash receipts and balance to daily cash receipts register
• Generate all appropriate A/R reports
• Prepare invoices and statements
• Research and respond to customer inquiries
• Organize and lead monthly A/R meetings
• Work closely with salespersons and publishers to resolve problem accounts

Willoughby, OH

• Provide administrative support for group publisher, editors and sales staff
• Prepare quarterly summaries of competitive advertising
• Prepare monthly summaries of digital advertising metrics.
• Interact with Accounts Receivable contact in Mexico and translate status of accounts
• Compile reports as requested by sales team and clients.
• Enter advertising orders and new client information.

Provide technical translations from English into Spanish.

Streetsboro, Ohio

• Reported to Corporate Controller
• Managed and monitored receivables and reduced Daily Sales Outstanding
• Called on clients regarding past due invoices.
• Invoiced customers, processed credit card payments
• Shipping- freight rates, bill of lading, schedule pickup. Reconcile UPS statement.
• Assisted in processing customer credit reviews and screening incoming sales calls.

Highland Hts., Ohio

- Responsible for launching a new store requiring the hiring and training of new staff.- Monitored daily activity to ensure quality customer service and store standards were upheld.- Managed and submitted all required daily financial corporate reporting.- Maintained and managed purchasing, receiving and stocking of the store inventory.- Achieved a store.

Beachwood, Ohio

• Performed administrative duties to assist the Vice President of Administration.
• Contributed in the development, implementation and maintenance of the company intranet.
• Monitored company travel itineraries and expenses (approximately $5.5 million per year).
• Prepared financial summaries for corporate activities and monitored other budgets within the Administration department.
• Responsible for coordinating and organizing corporate events that included 5 area locations and 750+ employees. Managed a budget of $250,000 per year.
• Managed and increased employee volunteer programs by 250% within 4 years.

• Provided information and management support to Vice President and 4 product managers.
• Provided administrative support including call screening, routing calls and meeting agendas
• Prepared reports/projects to ensure company deadlines were met.
• Performed order entry and tracking with follow up. Updated sales reports

• Reported to the Director of Human Resources
• Scheduled and coordinated events to promote a positive teamwork oriented environment within the company.
• Administered corporate benefit programs, maintained records, and advised employees on eligibility of benefits.
• Editor of company newsletter to provide timely communication of corporate news, activities and programs.

• Supervised, trained and assigned workload to a staff of three phone operators.
• Authored and implemented switchboard/reception procedures handbook to incorporate into company policy.
• Assisted Human Resources with event planning.
• Authored bilingual technical glossary for use by company technicians (Sealants division).
• Assisted company divisions with Spanish speaking customers.

Ceritifcate, The Shelensky Institute Of Event & Meeting Planning

Paralegal

Paralegal Courses * Introduction to Paralegal, August-December 2008 * Civil Procedure, January – May 2009

Ba, Communications; Business, Spanish Translation