Sylvia S. Email & Phone Number

Willoughby, Oh

• Enter daily cash receipts and balance to daily cash receipts register• Generate all appropriate A/R reports• Prepare invoices and statements• Research and respond to customer inquiries• Organize and lead monthly A/R meetings• Work closely with salespersons and publishers to resolve problem accounts• Provide monthly update on all past due customers with recommendations for outside collection• Collection activities: calls/contact domestic and international customers to resolve account issues• Prepare bank deposits• Serve as backup to Accounts Payable as needed

Willoughby, Oh

• Provide administrative support for group publisher, editors and sales staff• Prepare quarterly summaries of competitive advertising• Prepare monthly summaries of digital advertising metrics.• Interact with Accounts Receivable contact in Mexico and translate status of accounts• Compile reports as requested by sales team and clients.• Enter advertising orders and new client information.• Coordinate travel for the group publisher, editors and sales representatives.

Provide technical translations from English into Spanish.

Streetsboro, Ohio

• Reported to Corporate Controller • Managed and monitored receivables and reduced Daily Sales Outstanding• Called on clients regarding past due invoices.• Invoiced customers, processed credit card payments • Shipping- freight rates, bill of lading, schedule pickup. Reconcile UPS statement.• Assisted in processing customer credit reviews and screening incoming sales calls.• Follow up on vendor orders for the Purchasing manager• Translations as needed for sales department

Highland Hts., Ohio

- Responsible for launching a new store requiring the hiring and training of new staff.- Monitored daily activity to ensure quality customer service and store standards were upheld.- Managed and submitted all required daily financial corporate reporting.- Maintained and managed purchasing, receiving and stocking of the store inventory.- Achieved a store sales ranking of 4th out of 18 stores after being open 3 months.

Beachwood, Ohio

• Performed administrative duties to assist the Vice President of Administration.• Contributed in the development, implementation and maintenance of the company intranet.• Monitored company travel itineraries and expenses (approximately $5.5 million per year).• Prepared financial summaries for corporate activities and monitored other budgets within the Administration department. • Responsible for coordinating and organizing corporate events that included 5 area locations and 750+ employees. Managed a budget of $250,000 per year.• Managed and increased employee volunteer programs by 250% within 4 years.• Managed the Tremco Group community-gifting program. (Budget of $230,000 per year).• Provided administrative support to the President of Tremco as needed.

• Provided information and management support to Vice President and 4 product managers.• Provided administrative support including call screening, routing calls and meeting agendas• Prepared reports/projects to ensure company deadlines were met.• Performed order entry and tracking with follow up. Updated sales reports

• Reported to the Director of Human Resources• Scheduled and coordinated events to promote a positive teamwork oriented environment within the company.• Administered corporate benefit programs, maintained records, and advised employees on eligibility of benefits. • Editor of company newsletter to provide timely communication of corporate news, activities and programs.

• Supervised, trained and assigned workload to a staff of three phone operators.• Authored and implemented switchboard/reception procedures handbook to incorporate into company policy.• Assisted Human Resources with event planning.• Authored bilingual technical glossary for use by company technicians (Sealants division).• Assisted company divisions with Spanish speaking customers.

Ceritifcate, The Shelensky Institute Of Event & Meeting Planning

Paralegal

Paralegal Courses * Introduction to Paralegal, August-December 2008 * Civil Procedure, January – May 2009

Ba, Communications; Business, Spanish Translation