Supervisor for a group of about 15 mail carriers delivering mail and parcels on the branch's territory• Quality check on mail carrier's route to insure Post Canada high standard of mail and parcels delivery. Feedback given on results and corrective actions applied if needed• On site health and safety observations. Feedback or, if needed, training given to reinforce Post Canada's Health and Safety program, thus reducing accident in the work place• Weekly planning of the branch's employees schedule within the union agreement's rules while replacing daily absences.• Branch's employee's pay validation and correction in SAP system, including overtime, vacation and flyer payment • Making sure all commercial customers have their parcels picked up in due time by being in constant communication with the mail carriers and, if needed, reassign parcel pickups that might in peril

• Performance results and process conformance – provided employee feedback loop for rigorous follow ups. • Developed and executed employee development plans to improve overall performance.• Provided coaching to employees on new or current processes as well as health & safety programs.• Contributed to initiatives decreasing accidents at work and financial CNESST .• Supported and trained new managers.• Involved in hiring process , from interviews to selection.

• Management of a designated Work center for structured cabling including a warehouse and a dispatch center• Hiring of additional employees• Formation center for new employees specific to structured cabling• Research and purchase of specialized cabling tools• Billing and payroll process• Manage highly unionized employees• Manage Campus Bell's structured cabling needs from start of construction to opening day

• Receiving and training of 12 to 15 newly hired technicians yearly• Follow up of work process and safety processes of new employees • Analysis and tracking of employee's performance results• Coaching with technicians regarding performances

• Installation and repair of voice and internet services for Bell• Training of new technicians• field project tester for new tool technologies