Sylvester Baksh Email & Phone Number

• Key Achievements:
• Increased client satisfaction and retention, leading to repeat business by keeping all stakeholders informed on project progress and providing post-implementation support
• Grew customer pipeline and added (70) new logos (NNLs) in the book of business through effective networking and marketing campaigns and proficiently negotiating short and long-term contracts
• Boosted 15% customer engagement, conversion, and upselling opportunities through high-volume cold-calling, follow-up, and presentations on Cogent’s services
• Increase 14% recurring revenue each quarter through robust negotiations and a consultative sales approach, gaining the trust of high-value commercial/enterprise accounts to renew the contract

• Streamlined IT administration services to support local businesses manage their desktops, laptops, tablets and troubleshoot printers and software issues
• Met and exceeded 8% YOY growth targets and managed P&L margins by monitoring the quality of customer care and compliance with business objectives
• Increased 40% client outreach through SEO-based promotion to engage the target audience

• Key Achievements:
• Collaborated closely with branch leadership and peers to review quarterly performance targets to make sure we achieved our 15% quarter over quarter goal
• Managed a diverse book of business comprising over 250 business clients, generating annual revenues of up to $5 million
• Ranked in the top 8 percentile among 65 Business Banking Relationship Managers in the New York Metro Region

• Key Achievements:
• Secured #1 position for 3 consecutive months in client satisfaction and profitability through adept cross-selling strategies
• Recognized as #1 for growing premier business clientele through qualified referrals

Computer/Information Technology Administration And Management

Coursework In Fundamentals Of Bitcoin & Crypto