Jonathan Sylvester Email & Phone Number

Experienced operations manager with expertise in increasing profitability and relationship building for organizational growth. Possesses experience in management of 100+ employees on a daily basis, cost tracking and financial reporting, exceeding sales goals, developing effective strategies for increasing volume and sales, and developing successful relationships with vendors and consumers. More than seventeen years in the customer service industry, with a firm understanding of the retail and hospitality environments in an upscale, high-volume setting. A proven track record of performance based promotions and advanced product knowledge. TIPS and Safe Serve certified.

Listed skills include Customer Service, Hospitality, Inventory Management, Food And Beverage, and 13 others.

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  Operations Manager

  Carmines

  Jun 2005 - Jul 2015

  • Lead operations by enforcing company policies and standard operation procedures• Continually monitor production, productivity, quality, and service• Build relationships with guests, and sustain customer satisfaction by evaluating, and auditing service and product• Recruitment, on boarding, training, scheduling, coaching, and counseling of staff• Ongoing development of staff while holding them accountable for performance and maintaining standards• Conflict resolution of stressful situations with guests and employees• Knowledge of employment law including harassment, discrimination, and FSLA• Prepare annual forecasts and budgets with the ability to accurately report the financial information• Manage P&L, Payroll, cash reconciliation, and daily deposits• Control Purchasing, receiving, and Inventory by reviewing and evaluating usage reports, audit reports, and analyzing variances• Developed controls to Lower cost of goods by 3%, and resting inventory by half• Negotiate deals with vendors and put programs into place to offer the highest quality product and the consumer the best experience• Attended trade shows to keep up with current product trends• Develop and implement strategies to increase sales and exceed revenue goals• Hold seminars on product to increase staff knowledge• Configure floor charts to maximize covers• Oversight of all facilities, sanitation and maintenance issues• Trouble-shoot all issues with our operating systems. i.e. pos, open table, inventory • Maintain a safe OSHA compliant work environment• Increased efficiency by consolidating tasks, delegation and empowerment of staff

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  Richard Stockton College Of New Jersey

  Business Management