Sylvester Waters Iii Email & Phone Number

Scottsdale, Az, Us

Tempe, Arizona, United States

In my role as an Account Manager at The Master's Touch, LLC, I utilized my interpersonal skills to establish strong client relationships, fostering trust through consistent communication and proactive updates on mailing progress. I served as a key point of contact, ensuring clients felt informed and supported throughout the mailing process.I demonstrated meticulous attention to detail by refining mailing lists to ensure data accuracy and compliance with USPS requirements for presorted first-class mailings. By coordinating National Change of Address (NCOA) processing, I helped clients reduce undeliverable mail, lower costs, and enhance delivery rates. My expertise in troubleshooting data discrepancies allowed me to quickly resolve issues, maintaining seamless operations.Additionally, I managed project timelines, ensuring all aspects of the mailing process—from proof approvals to postage payment—were completed on schedule. I collaborated with internal teams, including data processing, printing, and mailing operations, to guarantee smooth execution and high-quality outcomes.I also advised clients on USPS regulations, including Intelligent Mail Barcode (IMB) standards, ensuring their mailings were fully compliant. My commitment to quality assurance included reviewing proofs for layout accuracy, compliance, and personalization, minimizing errors and streamlining client approvals.Through post-mailing reporting, I provided actionable insights, using delivery metrics to evaluate performance and identify opportunities for optimization. My dedication to excellence and client satisfaction consistently delivered results that exceeded expectations.

Tempe, Arizona, United States

Duties will include assisting in project management and coordinating with production team. Daily discussions with clients regarding status updates on their projects. Possibly assist in attending educational conferences around the Country and represent our company and be able to converse on what our company offers and how we can help them. Greet existing clients and thank them for their business. Have fun and enjoy your work!

Scottsdale, Arizona, United States

Wi-Fi Design/SurveyWaters Boys Technology Wi-Fi design and survey service represents a meticulous and strategic approach to creating robust wireless networks. Our process involves two crucial steps: Wi-Fi design and Wi-Fi survey, both of which are aimed at ensuring optimal coverage, reliable connectivity, and a seamless user experience.Low Voltage CablingWaters Boys Technology is a leader in delivering comprehensive low voltage solutions that underpin modern communication infrastructure. Our low voltage capabilities encompass a wide range of services, designed to optimize connectivity, enhance communication, and facilitate efficient data transfer across various industries and settings.Network TroubleshootingWaters Boys Technology excels in providing on-site network troubleshooting services that swiftly diagnose and resolve network issues, ensuring seamless connectivity and uninterrupted operations. Our approach is rooted in expertise, efficiency, and a deep understanding of complex network environments.Service CallsWaters Boys Technology takes pride in its comprehensive nationwide service call offerings, which include flexible response times tailored to meet the demands of our clients in metropolitan areas. Our commitment to efficiency, expertise, and customer satisfaction ensures that your technology-related issues are swiftly addressed, allowing you to maintain seamless operations.vCIO ServicesWaters Boys Technology offers Virtual Chief Information Officer (vCIO) services, a strategic and comprehensive solution designed to provide businesses with the expertise and guidance of a seasoned CIO, without the need for a full-time executive on staff. Our vCIO services are tailored to meet the unique technology needs and goals of your organization, ensuring that your technology strategy aligns with your business objectives.

Scottsdale, Az

Job Description Duties and Responsibilities: • Responsible for the management and operations of MCW Managed Services Center • Convey action plans and issue resolutions to customers • Develop/improve, document and implement Standard Operating Procedures and Processes for Managed Services • Manage relationship with key business partners and vendors, including vendor contracts • Drive operational improvements by reviewing metrics, data, and feedback with team members with the goal of continual service improvement • Work collaboratively with Sales to assess customer requirements, scope opportunities, and participate as necessary in presentations and selling activities • Manage client on-boarding • Manage resource scheduling and capabilities to ensure proper coverage (24X7X365), responsiveness, and contracted SLAs, Help Desk Support/Management. • Provide strong personnel leadership and mentorship • Prove the model and build the team

Scottsdale, Arizona

Motivating Mentoring Inspiring LeadingAccomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching employees; initiating, coordinating, and enforcing systems, policies, and procedures.Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.Directs technological research by studying organization goals, strategies, practices, and user projects.Completes projects by coordinating resources and timetables with user departments.Verifies project results by conducting system audits of technologies implemented.Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.Accomplishes financial objectives by forecasting requirements; preparing budget; scheduling expenditures; analyzing variances; initiating corrective action.Maintains quality service by establishing and enforcing organization standards.Maintains professional and technical knowledge by ; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.

Santa Ana, California

• Completed 90% of project deadlines within 12% of project schedule window.• Implemented Earned Value Performance Analysis reducing completion times by 24%.• Managed 18 successful installations and removals worth $2.2 million in less than 3 months. • Implemented standard operating procedures and management tools resulting in savings of $300k during Q4 2017.• Established synchronous communication model reducing overtime by 30% from November to January 2017.• Retained detailed documentation and analysis. Upheld adherence to organizational policies and regulatory guidelines.• Required to gather and organize all project information: schedules, purchase requests, project meetings, required labor and conduct any necessary research based on scope of project.• Work closely with all departments to assist, develop and track all work related to complete project with concise communication from initiation to completion of project cycle.• Coordinate regular meetings for individuals from different departments pertaining to projects, prepare and distribute minutes, and schedule project follow up meetings as needed.• Make supporting presentations to team leaders on details of project progress.• Use project scheduling, monitor project plans, work hours, budgets and expenditures.• Create and maintain product build ups, costing and photography.• Maintain products locations for both raw materials and complete product.• Place all required vendor orders and arrange for pick-up of vendor orders as necessary.• Communicate ideas for improving company processes with a positive and constructive attitude.• Other duties as assigned, in order to satisfactory complete project.

Costa Mesa, Ca

• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement. • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. • Direct administrative activities directly related to making products or providing services. • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits. • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members. • Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations. • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.

San Diego County And Saudi Arabia

Completed 9 aircraft PHASE inspections, incorporated 27 technical directives, completed 2,415 work orders for a total 10,034 man-hours.• Established a NAVFLIR verification system which significantly reduced online reporting errors by 20%.• Directly managed and mentored civilian and military personnel which resulted in a grade of “Noteworthy” during Commander of Naval Air Forces Safety inspection. My project design was considered to be a model program.• Screened over 22,000 source documents for maintenance documentation errors. This action reduced company’s error rate from 22% to 0%.• Completed Aircraft RESET Project months ahead of schedule and below projected cost.• Created and monitored schedules and lesson presentations for Maintenance Management curriculum. • Educated students how to collect, monitor, audit, evaluate and analyze Maintenance Information Systems (MIS) data. • Educated students how to audit source data for accuracy, timeliness, and compliance with directives. • Managed students while maintaining data for use in analysis reports, studies, and problem identification. • Educated students how to use statistical techniques, interpret findings, identify trends and significant deviations, and recommended corrective actions. • Performed all Database Administrator responsibilities to include, verifying Sybase server status, monitoring database users, processes, and database log space. • Provided data management, in graphic and narrative form, reports necessary to make qualitative decisions about aircraft, equipment, test bench, support equipment, material condition, readiness, and utilization, maintenance workload to predict or assist in managing failure trends. • Review maintenance data work orders for accuracy, completeness, and content. • Conduct and coordinate training of maintenance department personnel in all facets of documentation including, the content and use of available data products and aviation projects.

Lake Forest, Ca

• Managed E-commerce Customer Service Department Creation Project from initiation through project close. • Mentored and managed 15 representatives and created an incentive plan to increase overall service level.• Developed policies and procedures within customer service, which reduced customer appeasement by 47%.• Exceeded management customer service metrics by averaging less than an average 30 sec hold time and less than 2 minutes average talk time for incoming calls.• Assisted marketing by creating survey to better support our online shoppers and to drive online revenue.

Global

Communications and Aviation

Certification, Information Technology Project Management

Activities and Societies: Project Management Institute• Apply fundamental project management principles, theories, and practices.

Vocational Certification, Computer Systems Networking And Telecommunications

This program focused on the design, implementation, and management of linked systems of computers, peripherals, and associated software.

Education record