Sylvia Chen Email & Phone Number

Atlanta, GA, US

Holmdel, New Jersey, US

Holmdel, New Jersey, US

Holmdel, New Jersey, US

Atlanta, Georgia, US

• Acted as point of contact for and troubleshooted technical issues with applicant tracking system (Jobvite), onboarding system (RedCarpet), background check vendor (First Advantage), and drug screen vendor (eScreen)
• Ran monthly reports within RedCarpet, PeopleSoft, and Jobvite to ensure hiring compliance, run MVR checks, determine candidate sources, and more
• Managed full-cycle recruitment for campus summer internship program, working with hiring managers and recruiting 25-30 interns a year
• Researched and suggested improvements for processes and technologies related to onboarding and recruiting
• Centralized pre-boarding process for NAPA Auto Parts, creating an effective workflow and tracking report to ensure accuracy and efficiency
• Introduced data segmentation in RedCarpet, allowing HR representatives to have more access to the system without compromising employee data

Atlanta, Georgia, US

• Launched and processed on-boarding for new hires in UltiPro Onboarding
• Trained new system users in UltiPro and troubleshoot issues as needed
• Processed new hires, associate changes, and terminations
• Ensured data integrity within the system through collaboration with other teams
• Built and ran reports in UltiPro Business Intelligence to audit associate information
• Analyzed, evaluated, and recommended improvements for current processes to create efficiencies and enhance associate experience

Atlanta, Georgia, US

• Coordinated meeting calendars and schedules for Capital Markets team, and organized travel arrangements as needed
• Tracked meetings and materials within customer relationship management system (Juniper Square)
• Prepared materials and managed special projects as needed

Atlanta, Georgia, US

• Led the research, evaluation, and implementation of new Applicant Tracking System (Lever); trained new users and troubleshooted common errors; assessed system updates and changed processes accordingly
• Owned offer letter and background screen process for more than 100 candidates a month
• Restructured and managed the referral bonus program, and processed bonuses for associates on a semi-monthly basis
• Coordinated logistics of on-site and phone interviews to ensure great candidate experience, booking travel when necessary
• Pulled reports and manipulate data from Applicant Tracking System (previously iCIMS, now Lever) to improve team processes and evaluate hiring sources
• Tracked team budget and maintained relationships with vendors

Chapel Hill, NC, US

• Mentored and evaluated 25 resident advisors in multicultural awareness, relationship-building, crisis management, and programming for 960 first-year students
• Planned, budgeted, and publicized large-scale programs for the 4,200+ first year students on campus
• Scheduled and directed weekly staff meetings to educate resident advisors on community events and expectations

Chapel Hill, NC, US

• Supported 38 first-year residents in their transition to college through biweekly educational and social programming and bulletin boards
• Enforced policies, resolved conflicts, and addressed crises in order to foster an inclusive, safe, and healthy environment for residents

Chapel Hill, NC, US

• Counseled 40 summer residents both academically and emotionally
• Provided customer service and administrative support in residence hall by greeting residents, troubleshooting problems, and checking out equipment

Bagsvaerd, DK

• Managed the Novozymes Summer Internship Program and created marketing materials for the 2017 Summer Internship Program
• Organized networking events between employees and interns to foster professional development and encourage employee engagement
• Analyzed new hire data to create a strategic plan for talent attraction and mapped employee salaries to ensure proper compensation
• Developed and led workshops for feedback, career preparation, and anti-harassment