Sylvia Burdick Email & Phone Number

 Currently managing 319 units and seven (7) staff members.  Over time managing five (5) properties, four (4) of which, were significant multi-million rehabilitation projects; to include the current one.

San Antonio, Texas Area

 Managed 236 units and five (5) staff. Hired to lease up and prepare the property for a company merger.

San Antonio, Texas Area

 Managed two (2) distressed communities to maintain occupancy. Total of 280 units. Maintained communities with very limited operating budget.

San Antonio, Texas Area

 Managed distressed community to maintain occupancy. A total of 360 units and a staff of nine (9) persons. Increased income by lowering delinquency.  Maintained occupancy with little to no external investment.

San Antonio, Texas Area

The position was eliminated. Oversaw for 4 properties or 730 units. Led 18 employees with four (4) direct reports. Maximized Net Operating Income (NOI) and cash-flow of each property. Reviewed spending ensure sites are purchasing within limits of expense budget. Discovered areas where spending could be reduced. Reduced delinquency balances. Reviewed all renewal rates and increased rates to maximize income. Resolved simple and complex issues among residents, staff, vendors and contractors. Executed, enforced and communicated company policies and procedures.

San Antonio, Texas Area

Regional Property Manager (04/06 to 12/06) Directed all aspects of management of 1,925 units at 9 locations. Executed, enforced and communicated company policies and procedures. Ensured consistent implementation of community programs including renewal sales process. Mentored, coached, supervised and professionally developed 18 managers. Communicated overall portfolio strengths weaknesses and needs of each property. Determined, implemented, and followed up on corrective action plans for each property. Reviewed and approved all property purchasing within limits of expense budget. Resolved simple and complex issues among residents, staff, vendors and contractors.Community Manager (10/04 to 04/06) Assigned to a “troubled” community to boost occupancy and cash flow. Oversaw 396 units and a staff of eight (8) persons. Increased occupancy from 82% to 100% with a positive Net Operating Income every quarter. Maintained compliance agreements.Community Manager (12/03 to 10/04) Assigned to a “troubled” community to boost occupancy and cash-flow. Oversaw 276 units and a staff of five (5) persons. Increased occupancy from 78% to 98%.Manager Trainer (09/03 to 12/03) Provided training and guidance to new and existing staff members for 15 communities. Appointed when company eliminated the Director of Sales and Marketing position for the region.Director of Sales and Marketing (04/02 to 09/03 position eliminated) Implemented advertising programs to enhance property performance objectives.  Supported 15 conventional properties, and one (1) Subsidized property (3,874 units).Senior Property Manager (10/01 to 04/02) Managed two (2) communities totaling 500 units.o A 300-unit property: increased occupancy from 82% to 97%; effectively managed and supervised. o A 200-unit Bond property; maintained compliance: increased occupancy from 90% to 98%.