Sylvia E. Haney Email & Phone Number

Glendale, Az, Us

Phoenix, Arizona, United States

Phoenix, Arizona, United States

CONTRACTOR FOR USAA• Responsible for validating credit bureau reporting, researching issues that impact reporting, analyzing high risk credit bureau disputes, and performing quality assurance assessments on completed bureau disputes. • Efficiently utilize a variety of credit bureau reporting tools such as websites, e-Oscar website, and systems to respond to consumer reporting disputes, perform validation of reporting, and monitor quality of reporting and dispute resolution. • Operate various systems to research information on closed/inactive, active, current, delinquent, and specialized accounts, manually pulled account statements, loan history, and created work items to all Bank lines of business. • Acquire and apply foundational knowledge of the business, its products, and processes, and recommend solutions to improve the effectiveness or efficiency of the consumer reporting process. • Resolve complex and routine issues and identifies appropriate issues for escalation as needed.

Phoenix, Arizona, United States

CONTRACTOR FOR TOYOTA FINANCIAL• Responsible for reviewing sales contracts and supporting documentation for completeness and compliance with state and federal laws. • Provided clerical support through the loan origination process working directly with credit officers, dealers, customers, as well as other external sources to validate the accuracy of income, employment, insurance, references and other terms of the loan approval. • Responsible for analyzing all documents received to ensure all guidelines outlined in policies and procedures were met, as well as follow-up for missing and/or incomplete documentation with the dealer and/or customer.

Phoenix, Arizona, United States

• Responsible for the care, removal and transport of human remains in accordance with all state, local and company policies and procedures.• Performs removals of deceased from hospital, nursing home or residence to transport to Personal Care Center, mortuary or funeral home.• Ensures that patient name and number on paperwork corresponds to patient name and number on body tag

Mesa, Arizona, United States

• Accountable for the management of the Consumer Loan and Lease Originations process from application review through funding. • Ensured adherence to internal policy and external regulations. • Supported respectful applicant and dealer experiences throughout originations funding process. • Identified processes and control improvements; communicated findings to the respected manager. • Assisted with inquiries, calls, emails, and faxes, in addition to being point of contact for funding analysts. • Assisted with handling of manager queue and escalated issues on pending contracts. • Provided world-class customer service through daily interaction with both internal and external customers, including personnel, automotive dealerships, vendors and customers. • Reviewed in-house applications to ensure accuracy and timeliness were met. • Communicated loan decisions, stipulations and revising when necessary to ensure funding. • Utilized creative methods to generate results and to foster teamwork.

Tempe, Arizona

SR. Portfolio Risk Credit Lending Specialist• Mitigated risk on Consumer credit card lending services. • Prepared collection statistics reports for collections specialists as well as management to communicate goals, achievements, and strategies.• Responsible for reviewing credit bureau information and making a correct judgmental decision with regard to the line of credit that has been assigned. • Researched and analyzed credit bureau disputes and reviewing corrected documents prior to E-Oscar submittal.• Responded to disputes regarding consumers through Experian, Equifax and TransUnion using the E-Oscar website.• Appropriately disposition accounts with correct credit line either to take away credit or to allow higher line.

Phoenix, Arizona Area

• Examining and entering basic claims for appropriateness of care and completeness of information in accordance with accepted coverage guidelines, ensuring all mandated government and state regulations are consistently met. • Processing claims for multiple plans with automated and manual differences in benefits, as well as utilizing the system and written documentation to determine the appropriate payment for a specific benefit. • Approving, pending, or denying payment according to the accepted coverage guidelines. • Identifying and referring all claims with potential third party liability (i.e.,. subrogation, COB, MVA, stop loss claims, and potential stop loss files). • Maintaining internal customer relations by interacting with staff regarding claims issues and research, ensuring accurate and complete claim information, contacting insured or other involved parties for additional or missing information, and updating information to claim file with regard to claims status, questions or claim payments.

Scottsdale, Arizona

• Responsible for providing support for health service providers/payers in areas including Authorization/Utilization Review; and Case Management Quality Improvement; &/or other Health Services Coordination/support activities. • Responsible for determining product needs by patient, and reviewing medical information sent by the Doctors office, reviews patient billing and medical information to determine if patients’ diagnoses qualify for special medications• Responsible to contacts a patient’s insurance company to verify coverage levels and works with individuals to educate them on their benefits information• Investigate and explain a patient’s insurance coverage to the physician or patient regarding a specific drug, procedure or service.

Scottsdale

Provides targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement. Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence. Engages, consults and educates members by delivering individualized programs based upon the member’s unique needs and preferences. Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharingOther activities may include: providing claim status information, benefit coverage interpretations, and explaining plan eligibility. claim referrals, new claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals.

Phoenix Area, Arizona

• Performs judgmental reviews on portfolio accounts to mitigate risk • Determines if Adverse Action (credit line reduction, suspension, revoke) should be taken on account. • Analyzes portfolio trends, concerning risk, loss trends, marketing performance, portfolio dynamics, and bureau scoring criteria• Duties primarily include the regular use of discretion and independent judgment. • Makes decisions to reinstate previously closed or revoked accounts and communicates decision to card member• Processes applications for Account Assumption and communicates decision to applicant• Ability to communicate difficult message while maintaining card member engagement collect and analyze accounts and offer products and benefits such as Automatic payments• Negotiation skills to collect on past due accounts, and accounts that are over the limit• Coach account managers to drive results and provide side by side coaching to improve productivity and customer engagement and effective coaching activities• Take escalated supervisor calls and calibrate on call quality

Phoenix, Arizona Area

Process legal documents for specialized parcel splits, document coding, permits, parcel numbering, acreage or square footage, exemption certificate filing, and appeal file preparation and research.Process and explain various tax exemptions and rebate programs to the public; answer inquiries from the public or other departments regarding parcels of land and Maricopa County policies and procedures related to assessmentsProcess Senior Freeze Applications as well as appeal petitions and real estate transactions. Answer inquiries related to department services, programs, and records; explains the proper use and completion of forms and documents; explains rules, policies, and procedures; assists the public in obtaining information from County records.Provide clerical assistance to personal property Appraisers; copies and records fees for property maps as requested; prepares a variety of general correspondence, legal documents reports, and instructions; maintains and monitors files, follows-up on due dates, and performs other monitoring functions to ensure timely completion of work; screening and routing telephone calls, performs a variety of other clerical duties including data entry, copying and assembling materials, collecting and distributing mail, answering phones, faxing documents, and other related tasks as assigned.

Phoenix, Arizona Area

• Coordinate and facilitate the operations for Arizona office, while headquarters was located in Irvine, California.• Managed the documentation, funding, processing, accounting and servicing of commercial and consumer loans.• Responsible of the daily operation of all loan transactions and processing of all loan documentation as well as collateral• Coordinated the preparation of loan documentation, file preparation/maintenance, funding and closing of loans.• Processed mortgage loan files and assists clients in submitting complete applications• Interacted with Senior and Executive management where appropriate on all departmental-related issues. Made quality judgments and interpret loan documentation received in files