With more than two years of work experience in administrative and credit control roles, I have developed strong competencies in claims processing, office administration, and administrative processes. I am passionate about providing excellent customer service, ensuring accuracy and quality of data, and supporting the smooth operation of the organization. I am currently working as an Administrative Assistant at AFACO, a leading company in the energy efficiency sector, where I am responsible for collecting, verifying, and transmitting the documents related to the Energy Savings Certificates (CEE) scheme.In my previous role as a Credit Control Officer at Innovative Knowledge Corporate Services, I gained valuable experience in managing unpaid debts for various clients, negotiating payment plans, handling complaints, and updating records. I used my communication, negotiation, and problem-solving skills to achieve high recovery rates and customer satisfaction. I also demonstrated my ability to work in a fast-paced and dynamic environment, adapting to different portfolios and situations. I am eager to apply my skills and knowledge to contribute to AFACO's mission and vision, and to learn from the diverse and talented team.