Sylvia James Email and Phone Number

Reporting to Sales Team Lead & Regional Sales Manager (MY) Job description: - • Responsible for managing customer account effectively, providing great experience to customers and delighting customer while building rapport ad loyalty by keeping close contact• Understand the recruitment process as human resource professional and continuously promote the right combination of Jobtsreet.com solutions• Maintain accurate of client engagement.• Maintain professionalism in all conversations with customer across all channels through phones, chat, email & zoom session.• Provide great customer experience through consultative approach. • Strong team player and support company directions & goals• Take ownership of your own performance by evaluating key metrics.• Be agile to changes and continue to develop deeper knowledge and skills workshops, team huddle & coaching sessions.Awards & Achievement:- • CEO Awards Financial Year 2016• Top Gun Awards - Highest New Business / Revival Sales 2016• Highest Revival % Sales Quarter 4 in 2016 • Highest New Business Sales % Quarter 4 in 2016 (Local Market) • Highest % Sales Quarter 4 (Senior category) 2016• Champion Highest Revival % Sales Quarter 3 in 2016• Consistency Award Quarter 3 • Highest % Sales Quarter 3 (Senior category) 2016 • Highest Revival % Sales Quarter 2 in 2016 • CEO Awards in Year 2015• Consistency Award Quarter 2 • Highest Revival % Sales Quarter 1 in 2016 • Champion Highest Revival % Sales Quarterly 3 in 2014• Highest Revival % Sales Quarterly 1 in 2013 Training attended:- • Seek Asia : Sales Shooter • Perspective Selling Workshop in June, 2015• Certificate Phone Skills• Certificate_ADVANCED DIFFICULT CUSTOMERS• Certificate_Influencing Skills• Certificate_Sales Effectiveness• Certificate_Selling Strategy• Certificate_Understanding your Customers• Certificate_User Credentials Remediation• Consultative selling Reminders

Job description: - • Reporting to CEO – Singapore Handling the recruitment & Staffing Department Recruitment task from sourcing, selecting, placing and hiring process. Assisting Singapore & KL office. • Responsible for the weekly updates on hiring process & updates. • Provides support for recruitment and sourcing of quality professionals for organization’s manpower planning. • Collaborates with Universities departments in recruiting and admissions. • To oversee all aspects of recruitment. • Manage the day-to-day administrative and operational activities of the Human Resource and Administration Department which is majoring in recruitment, manpower planning, performance management, training (if needed) & development and employee communications and others related. Formulate, implement and review policies and procedures relating to Staffing HR matters in anticipation of future human resource/statutory requirements. • Accomplishments 95% success setting up Recruitment Flow & Standard Operation Procedures for the company Developed the Standard Operating Procedures

• Independently and pro-actively generating and combining international assignments/vacancies and candidates within the own region/branch and within the objectives formulated in the sales plan in order to accomplish the turnover and margin objectives. • Reporting to Senior Manager and assisting him to fill client requirements • Familiar with contract and permanent placements• Handle all recruitment processes • Selections Short-listing resumes • Interviewing candidates according to client’s requirements • Proposing jobs and positions to candidates• Handling all matters after successful placements• Forwarding offer letter to candidate to be signed • Understanding client’s business nature so that their needs are met properly • Provide assisting in short-listing and sourcing for the 'right' resume. • Attend all client meetings, to introduce company business Find new Business prospects for Development around South East Asia Relation Management Managing clients – sending short listed resumes to them and following up on feedback and responses • Following up on clients outstanding payments Recruitment and selection • Generating a continuous flow of suitable candidates for concrete assignments and yet to be acquired assignments in accordance with the formulated profile in order to reach a match as effective and efficient as possible. • Initiating/organizing recruitment activities (in cooperation with colleagues) • Managing a structured and adequate candidate database • Coordinating the candidate flow • Developing and applying various recruitment tools Making an inventory of the wishes and needs of the customer

Telecommunication Service Provider - Broadband, Data, Voice or Value Added Services (VAS), Accounts Manager Job descriptions : - Involved in sales presentation to corporate higher management. Participate in Management decision-making on sales marketing strategy. Responsible in monitoring the smooth operation process in implementing the discounted call and broadband service. Key Achievements – Portfolio Clients Fuji Xerox Sumitomo Istana Budaya Regent Hotel MPH Books Volvo Car Overseas Corporation Zelan Construction Sdn Bhd Sumatec Corporation Sdn Bhd Matsushita Industrial Corporation Sdn Bhd