Sylvia Smith Email & Phone Number

In my role as a Scholarship Coordinator, I manage and assist with all aspects of our scholarship programs to ensure their smooth operation. This includes overseeing the entire lifecycle of scholarship applications—from selection and acceptance to guiding funds disbursement, renewals, and refunds. I also support various scholarship and grant committees by facilitating their processes and participating in decision workflows. Additionally, I provide staffing and support for various project-related tasks, contributing to the overall success of our initiatives. With a strong focus on organization and attention to detail, I handle multiple tasks and deadlines simultaneously, ensuring that our scholarship programs run effectively and support educational opportunities.

Wichita, Ks

Wichita, Kansas Area

Worked in an administrative role to support team and company goals andwas responsible for the following:• Answering and entering service requests in a quick and courteous manner• Ensured correct data entry and organization• Proofreading and editing company missives and ads• Reporting to vendors, customers, coworkers and other locations via emailand written correspondence promptly and professionally• Dispatching and communicating with service technicians regardingcustomer needs, locations, timing and updates• Calculating tax, totals and other figures promptly and precisely

Wichita, Kansas Area

As both a dog trainer and a customer service specialist responsibilities werevaried and included the following:• Responsible for providing outstanding and knowledgeable customerservice• Led sales efforts storewide, and maintained the highest enrollment/salesrate in the region• Communicated nuanced and critical care information to customers• Organized and maintained detailed training records• Led classes composed of varying demographics and ensuredunderstanding with all students• Initiated self-led continuing education in the most current animal careguidelines, training methods and habitat maintenance recommendations

Wichita, Kansas Area

As a phone representative served as the public face of a large corporationand ensured customer satisfaction• Explained complex billing details and regulations in an accessible way tocustomers• Ensured accurate and detailed records for each call applied to customerrecords• Multi-tasked answering customer questions, recording call details,checking for accuracy in previous records and communicating withcoworkers• Examined customer usage records for opportunities to improve service• Provided basic technical support regarding cell phones, routers and hotspot generators• Provided service for ESL, hearing impaired and other specialconsiderations customers

Master Of Science - Ms, Industrial And Organizational Psychology

Bachelor Of Science - Bs, Sociology