Supervisor Operations Support
Current- Review operations performance team of 15 employee to report and provides direction and implements programs to improve the performance of the operations against goals.- Leads the team in error reduction efforts, providing direction, measurement and reviews of progress against goals.- Handling complains& resolve problems from external agents.- Following and investigating all clients complains.- Dealing with suppliers for the complicated operational cases from the escalation level.- Handling suppliers refund cases from the escalation level to achieve extra profit than the normal profit that system gains with average of 20% of the profit.- Handling internal operations team (20 employee) errors and mistakes.- Accomplishes staff job results by coaching, counseling, and disciplining employees; planning and monitoring.- Checking alternative options for the problems due to technical errors.- Setting goals for performance and deadlines in ways that comply with company’s plans and vision- Manage changes of different shifts and vacations- Lead the effort or provide direction to review current work processes, procedures and policies.- Concentrating in increasing profit average of 40% on annual basis.
