- Review operations performance team of 15 employee to report and provides direction and implements programs to improve the performance of the operations against goals.- Leads the team in error reduction efforts, providing direction, measurement and reviews of progress against goals.- Handling complains& resolve problems from external agents.- Following and investigating all clients complains.- Dealing with suppliers for the complicated operational cases from the escalation level.- Handling suppliers refund cases from the escalation level to achieve extra profit than the normal profit that system gains with average of 20% of the profit.- Handling internal operations team (20 employee) errors and mistakes.- Accomplishes staff job results by coaching, counseling, and disciplining employees; planning and monitoring.- Checking alternative options for the problems due to technical errors.- Setting goals for performance and deadlines in ways that comply with company’s plans and vision- Manage changes of different shifts and vacations- Lead the effort or provide direction to review current work processes, procedures and policies.- Concentrating in increasing profit average of 40% on annual basis.

- Following to monitor all the options effectively and accordingly communicate with the developer to make all changes required for better service and to recover all discovered bugs.- Training new 07 employees for the system usage& handling operation work to follow the workflow of the team.- Follow up changes and solving bugs implementations that happens during the operational process.

- Following online bookings average of 60 bookings daily to make sure reflected correctly at supplier interface.- Helping in solving integration errors (Mapping errors, Rates issues ….)- Contacting all our XMLS of 20 supplier for any discrepancies happening during the booking process or after.

Junior Tour Operator From Jan. 1997 till 1998 Tour Operator From 1998 till 2000Senior Tour Operator from 2000 till 2005Tour Consultant From 2005 till 2015- Arranging for leisure, incentives and business purposes all kind of services and reservations.- Increased groups for the department of 40 - 45 % on annual basis .- Handling all kind of groups (Corporate, leisure, incentives or workshops) starting from 40 people and above travelling all over Egypt.- Handling Charters operations & Groups (Accommodation, transportation& tours)- Shared increasing charters 45-50% specially during peak period .- Handling Incentives & Conferences on regular basis .- Coordinating events in Egypt with all details inclusions such as Venue, decorations, gifts, and all other needed services.- Working on 'Gezira Travel' Tariff rates process.- Analyze all the different rates on the market & on competitors Tariffs.- Customer Services through an emergency mobile line for agencies& clients.- Handling Overbooking problems& relocation cases.- Handling individuals reservations with hotels all over Egypt ( Cai, Alx. SHM, Hrg. , Lxr, Asw,….) and Transportation too.- Negotiating rates with Hotels & Cruises.- Arranging Special Tours packages.