Sylvia Raphael Email & Phone Number

Giza, Al Jizah, Egypt

- Develop and implement fraud prevention strategies , rules and procedures through the fraud prevention system to minimize fraudulent activity.- Communicate effectively with team members and other stakeholders to report findings and work towards solutions.- Entail the quality, accuracy and completeness of available data and alerting process; identifying data pain points and getting to work on the projects with the related teams to resolve those pain points to secure the customer’s data.

Giza, Al Jizah, Egypt

- Monitors , Investigates and detects fraudulent activity in all types of bank cards- Tracking and monitoring illegal and fraud transactions on customers cards.- Reporting any suspicious account movements and unusual transactions.- Analyzing data and transactions to track down fraudulent behaviors to prevent potential fraudulent activity.- Reviewing bank accounts for signs of fraudulent activity.- Reporting fraudulent activities and behaviors and escalate it to the general manager.

Smart Village- Cairo

- Efficiently handles all inquiries/escalations received from customers in a professional manner and strives to deliver a first-time resolution service while meeting defined KPIs.- Process transactional activities in line with Vodafone standards and policies.- Review and approve policy exceptions within delegated authority.-Enhance the customer experience by efficiently solving their complaints.-Provide accurate information by fully investigating customer's enquiry using all available equipment and applications to ensure that incidents and problems are resolved.