Sylvia B. Email & Phone Number

United States

Maryland, United States

Worked with various components for Systems Integration.Requirements decomposition, mapping, review, clarification, and analysis.Worked with Manager Development team to implement CIS requirements.Prepared documentation and presentations for State.Tools: Jira, SharePoint, Teams, Microsoft Office

El Paso, Texas Area

• T-MSIS: Reduced data quality errors by 40%. Managed a team to codify 200+ business rules and compare with reported baseline, then took baseline to identify areas of improvement to reduce data errors on a case by case basis Delivering best-practice data solutions & analytics to Medicaid client.• Conducted User Acceptance, Regression, Unit testing for a file translator and the Data Warehouse by creating scripts, source and target maps, and documents for client delivery.• Produced business documents as Scope of Work, Walkthrough Packets, and Test Plans according with the projects to be presented to the client and stakeholders. • Created high level reports which quantifies quality errors and used for decisions for team members and management.• Tools used: SQL Developer, TOAD, Excel (pivot tables, slices, graphs)

El Paso, Texas, United States

Business Analyst II, DXC Technology Healthcare DeliveryMMIS functional areas: Document Management, Contact Tracking Management System, Letter Generator, and Voice Response Systems, Third Party Liability• Requirements gathering for various functional areas, business processes, as part of a team (Project Manager, Technical Functional Lead, and Subject Mater Expert). • Managed systems objects administration as create, document, modify, link of business processes, panels, letters, jobs, and reports.• Communicated between client and technical solutions/support groups to produce document, analyze, and validate business processes, systems, and solution requirements. • Data Analysis and design of Business Process Model according with MITA.• Software Documentation: Requirements Specification Document (RSD), Detailed System Design (DSD), General System Design Document (GSD), and ad-hoc reports.• Supported aspects of the business cycle, including proposals, flowcharts low, and high level. Feasibility studies, integration testing, and implementations.• Used collaborative tools as: ALM (Application Lifecycle Management), rLink, rTrace, SharePoint, Enterprise Architect, Visio.

El Paso, Texas Area

Data Conversion – Oct -2016 to Jun-2018• Data Analysis to create source and target data, map fields from diverse functional areas (MMIS Managed Care and Member), identified data errors, proposed solutions to increase data quality applying business rules received form Subject Matter Experts (SME).• Developed SQL Oracle queries for analyze data, construct, and designed test plans, provided tests cases, and technical/ business documentation.• Used of PL-SQL Developer Oracle, Maptool, and design Excel spreadsheets to produce ad-hoc reports.Additional activities• Core member of Business Analyst Community El Paso RDC: Prepared presentations, search talents to provide courses and trainings to develop skills, mentoring, organizing events to promote social, and professional networking. Administered the SharePoint page, DXC Facebook, and coordinated a birthday program for the Business Analysts. Also interviewed Business Analyst candidates.

El Paso, Texas Area

- Document requirements specifications using high-maturity methods, processes and tools.- Act as a liaison between client and technical solutions/support groups to produce, document, analyze and validate business processes, systems, and solution requirements.- Support requirements and systems objects (panels, reports, jobs, letters, etc.) management and change management processes.- Support aspects of the business cycle, including proposals, flowcharts low and high level. feasibility studies, integration testing and implementations.- Consider the business implications of the application of technology to the current business environment.- Used rLink, ALM, Enterprise Architect tools. - Application Life-cycle Management.-Healthcare Business. (Third Party Liability, Data Assessment)-Part of Business Analyst CORE team, presenting topics and researching information about BAs tasks.

Sunland Park, N.M.

English as Second Language teacher for Adult Basic Education at Dona Ana Community College.Listening and Conversation, Reading and Writing and Grammar Classes.

Cd. Juarez, Chihuahua

Information Technology teacher for University Students.Prepared, taught, tested, and evaluated IT classes.Used Blackboard PlatformCollaborative EnvironmentGroup of 20 studentsClasses:Information Security, IT Administration, Computation, Microsoft Office.

Ciudad Juárez

Designed, developed Occupational Security manuals for online training, to EHS Department based on OSHA international and internal procedures and policies.Designed test for EHS Courses.Trained on site 150 people.

Juárez, Chihuahua, Mexico

Management Information Technology department.Optimized organization’s technology infrastructure. Collaborated with business owners. Served as Technical Lead for planning, analysis, design, implementation, and training of personnel in a new invoice ‘in-situ’ that represented savings about 30% of savings and reduced capture time to 50%. Managed and coordinated business-critical IT projects (Accountant, Finance, and GasWin).Recruited, hired, and trained IT cross-functional teams.Managed budgeting as determined by leadership and Board of Directors. Purchased hardware, and software, deal with providers. Technical Support for approx. 300 users located in four buildings (24x7).Implemented a Training program for personnel to new system and Office software.

• Part of the pioneer team of IT Systems Department, accomplishing various roles as Systems Engineer, Database Administrator, Business Analyst. Very rich experience as a recent graduate. Redesigned business processes on Data Center, Mailroom, and Data capture areas for a data processing company.• Gathering requirements, analysis, design, administration of development team, testing, documentation, implementation, and personnel training for Airlines applications utilizing the full lifecycle management. • Developed UI panels, testing, implementation, and documentation using Visual Studio. • Used Microsoft SQL database (V.7 and 8) to support, implement recovery, backups, and job maintenance. • Implemented a program to train administrative and production personnel to new applications and Microsoft Office.

Masters Degree, Education

Proyecto de Investigacion: "Herramientas Educativas como medio de concientizacion de seguridad ocupacional en el ambito laboral"

Information Systems Engineer, Computational Systems, Bachelor

Activities and Societies: Asociacion de Egresados de Sistemas e Informatica AESI 2009-2011- Secretary Programming: COBOL, C, and Pascal.