Sylvia Lai Email & Phone Number

Mountain View, California, United States

Mountain View

I'm part of the learning experience team, our team focuses on guiding learners throughout the learning journey.My most recent focus is on guidance and motivation. Working closely with data scientist, researcher, and product team, we answer questions like “How do we effectively provide guidance when learners get stuck?” and “how can we provide intervention to help learners stay motivated?” Through on platform and off platform intervention, we delivered features that help with learner engagement and retention.

Santa Monica, Ca

Santa Monica, Ca

* Worked closely with startup and enterprise clients to translate business goals and user needs into meaningful and useful web and mobile apps* Provided consultation on product strategy, organization workflow, lean UX, agile principles, user research and user-centered design* Collaborated closely with product managers, developers and stakeholders to deliver the product solutions* Led product office hour and workshops to help startups and entrepreneurs identify product strategy and risks

Long Beach, Ca

* Lead User Experience Designer on the design overhaul of Laserfiche Cloud, an Enterprise Content Management System for web, desktop and mobile* Conducted user research such as usability testing, interview, and user task flow to create compelling user stories and validate design concepts* Collaborated cross disciplines throughout Agile lifecycle, prioritized features and created wireframes and UI specifications* Developed UX strategy and style guide, raised user-centered design awareness acorss different product teams

Ann Arbor, Mi

Work with clients using various UX methodologies to give design recommendations

Taiwan

。Conducted competitive analysis, UI workflow analysis, interviews, surveys and in- person and WebEx usability testing for enterprise level customers。Worked collaboratively with the Agile development team to share user insights, and set up user experience guidelines for internal reference。Developed personas and scenarios and promoted their use throughout company

Taiwan

。Evaluated and designed film websites and conducted internet marketing。Managed and published content on various social media from forums to social network sites

Taiwan

• Evaluated official websites/blogs and conducted internet marketing • Designed blogs and posters, planned and implemented a one-month serial of film festival

Taiwan

Master Of Science - Ms, Human-Computer Interaction (Hci)

B.A., Library And Information Science

B.S., Sociology