Sylvia Moon Email & Phone Number

Sylvia Moon is a Premier Support Engineer at Zendesk. She possess expertise in ionic capacitor, git, linux, jquery, bo web intelligence and 23 more skills. Colleagues describe her as "I have worked with Sylvia over the last 3 years at Universal Music Group. Her Zendesk knowledge is extraordinary. She is solution-oriented and listens to her business clients when crafting expert Zendesk architecture. Sylvia's product expertise and technical skills are unmatched and sometimes even exceed Zendesk experts.", "I’ve worked with Sylvia for 3 years. Her knowledge of Zendesk and workflows is second to none. Sylvia has proven herself to be an amazing addition to every team she has worked with at UMG.", and "I worked with Sylvia during a very formative period in the history of the Customer Success department at Ionic. She was instrumental in formulating the procedures and processes used within the organization to properly track our customer's issues and requests. She also worked diligently to ensure that the proper customer related data was being captured and reported on via our ticketing system (ZenDesk) so we could ensure that we were providing prompt and high quality service to our customers. Sylvia's breadth of knowledge spanning customer support, ZenDesk, CI/CD processing, and various OS command line scripting was valuable daily in ensuring that our customers were able to continue using our systems on a daily basis. Sylvia's communication with customers as well as peers was always concise, accurate, and appropriate to the situation at hand. I highly recommend Sylvia for any opportunity for which she qualifies, especially for opportunities that require customer facing technical communication and problem solving abilities. Sylvia was a pleasure to work with, and their advice was always valuable to our customers."

Listed skills include Ionic Capacitor, Git, Linux, Jquery, and 24 others.